Custom Jewelry Project Manager

Custom Jewelry Project Manager

At Custom Made, we believe engagement rings should be as personal as the relationships they represent. We make it easy to create a ring that's both one-of-a-kind and affordable. Turns out people really like that and word is really spreading quickly! We've created 30,000 pieces of custom jewelry and helped 12,000 couples get engaged, but we're still just getting started reshaping the jewelry industry.

As our business continues to grow, we are looking for additional Custom Jewelry Project Managers to join our team of around 30.

Our offering is built on a one-on-one, specialized, and custom design experience and service. As a Custom Jewelry Project Manager you'll be at the heart of that, working with customers from initial request all the way to a fully designed one of a kind piece. You'll be the face of our company to the customer, coordinating with our designers, gem experts, and production specialists to help design and create their dream ring.

In this role, you'll be evaluated primarily on your ability to connect with customers, coordinate design and gem selection, and effectively execute the customer's design vision. Each project you handle will be unique and require creativity, discretion, and independent judgment. Our customers are at the heart of our process and, as a Custom Jewelry Project Manager, you'll be an integral part of both their success and ours.

• Building and maintaining customer relationships
• Sharing design and material expertise
• Managing the overall success of your projects
• Contributing to internal development

• Competitive base compensation + added commission
• $65,000- $68,000/yr total on-target earnings
• $45,000/yr base compensation + commission of 4.5% of sales
• This is a full-time role with full benefits (health, vision, dental)
• 401k match
• Employee jewelry discount
• Holidays and paid time off
• Standard business hours, Monday-Friday schedule

• Excellent written communication skills, ability to communicate clearly with personality through written text
• Client-facing experience in sales, hospitality, luxury retail, or account management
• A passion for jewelry and design and an interest in the creative development process
• Discerning visual taste
• Resourcefulness - the ability to make good decisions in the absence of perfect information
• Preferred but not required
• A track record of achieving strong sales results
• Experience in fine jewelry sales
• Technical experience as a jewelry designer, bench jeweler, or artist
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work
• Bachelor's degree from a competitive college/university

Interested in this role but don't meet all the requirements listed? We'd still love to hear from you! Apply and share why you think you're right for the job and what sets you apart.