Bilingual Reservation Consultant

• Independently manage a book of business while bringing in new business
• Conduct high-volume outreach and follow-up phone conversations
• Use consultative selling techniques with prospects
• Initiate product interest
• Consistently achieve or exceed sales goals
• Develop an integrated sales strategy to accomplish goals
• Develop customer conversion and retention strategies
• Identify opportunities to improve the customer experience
• Make outbound sales calls to potential travelers interested in group travel
• Maintain relationships with past travelers to book future Go Ahead Tours

• Fluent in both written and spoken Spanish and English
• Strong verbal communication skills
• Ability to connect with a diverse range of individuals via telephone
• Intrinsically motivated to hit goals
• Demonstrates personal accountability
• Analytical with adept problem-solving skills
• Ability to independently plan, organize and prioritize work
• At least 4 years of relevant work experience or a 4-year degree
• Must live in or relocate to Massachusetts, or live within commutable distance to the Cambridge, Massachusetts office

Demonstrates expertise in consultative selling techniques and customer relationship management, with a strong focus on achieving sales goals and enhancing customer experience. Bilingual proficiency in Spanish and English is essential for effective communication and outreach.

• Consultative Selling Techniques
• Customer Relationship Management
• Bilingual Proficiency in Spanish and English
• Sales Strategy Development
• Analytical Problem-Solving

• Sales Strategy
• Customer Conversion Strategies
• Customer Retention Strategies
• High-Volume Outreach
• Outbound Sales Calls
• Goal Achievement
• Analytical Skills
• Organizational Skills
• Prioritization Skills
• Consultative Selling

• Verbal Communication Skills
• Interpersonal Skills
• Motivation
• Personal Accountability

• Book of Business
• Customer Experience
• Group Travel
• Travel Industry
• Massachusetts Residency