Security Manager

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard’s world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Harvard University’s Central Administration (CADM) is a 5,000+ employee organization that supports the university’s overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Reporting to the Director of Safety and Security, the Security Manager assists the Director in supervising and coordinating the security staff and daily operations. The Security Manager performs security management duties with minimal supervision to provide security for the staff, visitors, collections, and physical assets of the Harvard Art Museums. The Security Manager serves as the front-line supervisor of the security staff during a shift.

Work is frequently performed with a high degree of skill, judgment, and latitude.

• Coordinates day-to-day security operations at the Harvard Art Museums, including staffing levels, post coverage, emergency response, special events, and group visits.
• Provides day-to-day supervision of security staff by assuming responsibility for such tasks including assigning work schedules, distributing and reviewing work, providing orientation and ongoing training for employees, and addressing performance issues, escalating issues to the Director as appropriate. May conduct annual performance appraisals for selected staff. Sets a tone of professionalism and customer service orientation among the staff.
• Responds to emergencies such as medical, fire and life safety alarm activations, water detection activations, elevator entrapments, etc.
• Documents incidents according to emergency reporting protocol and makes notifications to other internal departments and Harvard University as necessary.
• Assists with new hire interviews and training.
• Continues to develop skill sets to be able to plan for and respond to a wide variety of emergency and routine challenges and situations.
• Deploys resources in an efficient manner that optimizes our staff resources.
• Plans and prioritizes the daily workflow and may perform clerical and/or technical processing duties of a complex nature, such as payroll and timekeeping.
• Participates in the implementation of policies and in the development of procedures and workflow governing the work of the Security Department. May recommend policy changes to the Director.
• Assists in designing, developing and implementing new methods to improve the security of Harvard Art Museums and improve the visitor experience.
• Uses Microsoft Office programs to compose related correspondence, memoranda or other relevant department communication, including the creation and maintenance of statistical databases for information management and other tasks.
• May review video surveillance as required by events, provide video reports to accompany investigations, input access control system directives, and maintain art protection system databases.
• May assist in managing and coordinating activities related to special events, monitoring budget expenses, preparing reports and recommending operational changes.
• May assist with project planning and implementation involving other work units.

• May fill in as a security dispatcher during non-business hours as needed.
• Assist with the management of the security training program, including CPR training and all record-keeping.
• Assist with the payroll as needed.
• Provides direct supervision during all events and serves as the main contact person during events.
• Responsible for all security monthly tests, including, fire extinguishers, duress alarm, door alarms, elevators, and emergency intercom.
• Coordinate with Campus Police during…