Security Account Manager

Step into the dynamic role of Security Account Manager at Garda World! Join our dynamic team as a Security Account Manager in Cambridge, MA, where you’ll play a pivotal role in maintaining exceptional performance on-site at one of our key accounts. You’ll handle client issues, communicate with key contacts, and build strong relationships to enhance the client’s security services. Your responsibilities include updating business databases, reviewing compliance, managing billing, analyzing data, and preparing reports.

You’ll also guide our customers through projects and deliver detailed presentations, showcasing your expertise in security services. Be the driving force behind our client’s success and join us in delivering unparalleled security services and strategic management. Your dedication will ensure our security services consistently exceed client expectations.

• Work Location:
  
  Cambridge, MA
• Competitive Salary: $85,000 / year
• Set
  
  Schedule:
  
  Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may require long hours of on-call work.
• Comprehensive Benefits:
  Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth:
  Career growth opportunities at Garda World

• Client Management
  • Handle client or team issues and emergencies.
  • Communicate regularly with key client contacts and local Garda World Branch Teams.
  • Build and maintain strong relationships with principal accounts.
  • Improve the client’s security program for long‑term success.
  • Meet and maintain contracted KPIs.
  • Guide customers through integration projects, contracts, RFPs, and onboarding.
  • Deliver detailed presentations focused on client needs.
• Operational Oversight
  • Update business databases (CRM, ERP).
  • Review MSA compliance at branch and site levels.
  • Develop and evaluate security and crisis management plans.
  • Manage client billing, including DSO assessments and overdue payment follow‑ups.
  • Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Data and Financial Management
  • Analyze data and prepare internal reports.
  • Provide precise pricing estimates in collaboration with the local branch and executive sponsor.
• Communication and Reporting
  • Write reports, client communications, instructional materials, and operating guidelines.
  • Demonstrate expertise in financial forecasting and margin analysis.

• At least three (3) years of experience in security operations, with a proven track record of handling increasingly complex responsibilities.
• Experience managing Class A commercial or mixed‑use properties.
• Prior supervisory or management experience in the security industry.
• Proficiency with tools such as Win Team, Officer Metrics, or other guard management platforms.
• Familiarity with downtown Seattle security dynamics is a plus.
• Great leadership and problem‑solving skills, able to handle multiple tasks at once.
• Good at building relationships, communicating, and paying attention to details.
• Professional, self‑driven, and skilled in using Microsoft Office and CRM software.
• Positive, energetic, and good at strategic thinking and financial planning.
• Honest and ethical, aligning with our company’s values.
• Skilled in writing reports, client communications, and instructional materials.
• Experienced in financial planning and understanding profit margins.
• Good at handling challenges and managing stress effectively.
• Excellent at written and verbal communication, customer service, and project management.

In the United States, Garda World Security remains the only guarding security company to be certified by Great Place to Work
. This could be more than a job – 26% of our corporate employees started as frontline workers. Garda World Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of Garda World…