Security Operations Manager

Job Specifications

Title: Security Operations Manager

Environment: Corporate

Location: Boston, MA (Seaport)

Salary: $92,892/year

Schedule: Tuesday-Thursday (9am-5pm) + Friday-Saturday (6am-2pm). This is a Salaried position that requires FLEXIBILITY when operationally needed.

Securitas plays an essential role for our clients and in society. The Operations Manager position helps maintain a safe and secure environment for our clients by managing the security services and related operations provided to an assigned group of smaller accounts including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.

As an Operations Manager you will be performing a variety of management functions for assigned accounts; while providing lead direction to Security Supervisors on requirements, priorities of work and coordinating any necessary needs of the site. If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you.

Under the direction of the Senior Security Lead, the Operations Manager provides direct supervision for Shift Supervisors and Officers. Acts as a liaison between Securitas and the client in the absence of the Security Services Director. Observes and reports activities and incidents, providing for the security and safety of client property and personnel. Prepares and coordinates staffing and scheduling. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.

• Performs the duties of a Security Officer in accord with post orders and company policy
• Provides lead direction at assigned Client site(s); acts to ensure that post orders are followed, that established tours are completed, and that adequate reports are filed; notifies proper authorities and client in emergency situations
• May counsel and discipline personnel as appropriate; seeks advice from company management or designated Client representatives as appropriate; meets personally with employees and documents counseling and disciplinary actions
• Assists in the training of Security Officers and review of post orders
• Assists in the submission of payroll and personnel information to the company as designated
• In conjunction with company management or designated company representatives acts to ensure adequate security coverage of all posts
• Prepares, files and submits various reports as required
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities
• Meets with authorized Client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service
• Project management as assigned by the Security Services Director or client representative
• Utilizing established resources, works to reduce over-time and has a thorough understanding of client contract and financial obligations

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

• Must be at least 18 years of age.
• Must have a reliable means of communication (i.e., pager or phone).
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English.
• Must have a High School Diploma or GED.
• Must have the willingness to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

Education/

Experience:

Associate’s Degree and 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.