Museum Attendant Harvard Art Museums

Description

The Harvard Art Museums’ Safety & Security Department is accepting applications for a LHT (Less than Half Time) Museum Attendant
. The LHT employees are regularly scheduled to work up to 14 hours per week.

• Under the direction of the Security Manager, provide protection of the visitors, staff and collections of the Harvard Art Museums.
• Patrol galleries and respond to object alarms.
• Maintain surveillance of the visiting public to avoid damage, intentional or accidental, to objects within the collection and on display.
• Provide services to visitors and colleagues; e.g., answer questions, give directions, refer to other sources of information (Visitor Services) when appropriate.
• Stay informed of all museum programming and events to better answer visitor questions.
• Seek to minimize or contain conflict, and engage the Security Manager when needed and as instructed.
• Enforce policies related to conduct of museum visitors, as directed.
• Control and monitor access and egress points of the building.
• Perform duties of escort into restricted areas of the Harvard Art Museums as directed.
• Act calmly and decisively in assisting the evacuation of the public and staff from the building during fire alarms or other emergencies.
• Complete incident reports as necessary and submit them to the Security Manager.
• Perform daily inspections of galleries, back‑of‑the‑house spaces, and report on safety, security, and physical conditions of museum facilities and equipment.
• Work closely with other Harvard Art Museums services and staff members to ensure effective coordination of service efforts through radio and other communication modes.
• Act as a highly visible representative of the Harvard Art Museums Security staff.
• Present a clean, neat, and professional image in accordance with established uniform and appearance standards.
• Maintain a constructive and positive demeanor. Engage with all visitors and staff in a professional and courteous manner.
• Perform other related duties as assigned.

Schedule and length of term: 14 hours per week maximum. 7 hours each Saturday and Sunday (9:45 am to 5:15 pm). The schedule will be revised to support Thursday late‑night events each month, substituting some hours on a weekend day to fill in on the Thursday events. The revision to support Thursday night events is a requirement for the position. Not to exceed a total of 14 hours per work week.

The Thursday night events are typically the last Thursday evening of each month from 5 pm to 9 pm (subject to change at any time).

This is a term position with an end date of 06/30/2027 with a possibility of extension.

Compensation: $23.49 per hour.

Work location:

The in‑person position is located in the Harvard Art Museums at 32 Quincy St., Cambridge, MA 02138. Parking is not provided, but the Museums building is well‑served by public transportation.

• Minimum three years of customer service experience.
• Ability to patrol a multi‑story museum building for extended periods of time.
• Ability to see clearly in various lighting conditions.
• Must be able to communicate in English clearly via speech and hearing, with or without corrective devices.
• Position requires use of a radio for two‑way communication, and the wearing of an earpiece.
• Must be able to lift and use a fire extinguisher weighing 10 lbs., after being trained.

• Good written and oral communication skills in English.
• Ability to learn and follow procedures and adapt to new procedures.
• Attention to detail.
• Prior security experience desirable.
• Training in (or ability to be trained in) CPR and/or first aid desirable.

Additional Information:
Will be required to wear a uniform provided by the Museums. The Harvard Art Museums are open all year. This position will be scheduled to work on some holidays. Harvard University requires background screening.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy‑related conditions, or any other characteristic protected by law.