Security Control Center Operator

Job Description

The Security Control Center Operator is responsible for monitoring and responding to a number of electronic systems. The SCC Operator is at the center of emergency operations for the Harvard Art Museums and a key element in the safety of persons, Art Museums collections, and other assets. The SCC operator must be alert at all times and responsive to requests for assistance from any location.

• Monitor the Video Surveillance System and report any technical issues to the manager.
• Monitors video surveillance of the visiting public to avoid damage, intentional or accidental, to objects within the collection and on display.
• Monitor the Electronic Access Control System and control access and egress points of the building.
• Monitor the Intrusion Detection System and respond as directed to verify alarms and direct proper response.
• Answer the SCC telephone and log calls as directed.
• Monitor the Panic/Duress Alarm System, log all activations and direct proper response.
• Maintain continual contact with the Harvard University Police Department (HUPD) dispatch center.
• Monitor the Artwork Protection System, log and direct proper response to alarms.
• Maintain accurate records of SCC activity and prepare reports as directed.
• Act as the Emergency Operations Coordinator until directed otherwise by security management.
• Take immediate action to direct response and coordination in any emergency.
• Follow directives, policies, and procedures for SCC operations, or the verbal instructions of authorized management personnel.
• Perform other security and administrative duties as needed, including patrolling the buildings.
• Adhere to Harvard University confidentiality agreement.
• Seek to minimize or contain conflict and engage Security Manager when needed and as instructed.
• Complete incident reports as necessary and submit them to the Security Manager.
• Work closely with other Harvard Art Museums services and staff members to ensure effective coordination of service efforts using radio and other modes of communication. Act as a highly visible representative of the Harvard Art Museums Security staff.
• Present a professional image in accordance with established uniform and appearance standards.
• Maintain a constructive and positive demeanour; engage with all visitors and staff in a professional and courteous manner.
• Perform other duties as needed or required.

Basic Qualifications

• High school diploma or equivalent with at least three years of related experience required.

Additional

Qualifications and Skills:

Some college and/or experience in the security field desired; strong oral and written communication and interpersonal skills, with the ability to communicate effectively throughout all levels of the organization; demonstrated skills in computer operation, administration, communication, and on‑the‑spot decision making; ability to write reports and transmit such reports to management in a timely and efficient manner; ability to direct persons, operate under pressure, and follow procedures;

attention to detail; reliability and punctuality; the ability to respond quickly to emergency situations, which may include moving quickly through a multi‑story museum building; experience with computer‑based fire and security (motion detection, access control, and CCTV) systems desired; ability to lift and use a fire extinguisher; training in (or ability to be trained in) CPR and/or first aid desirable.

• Tuesday: 3 PM – 11 PM
• Wednesday: 3 PM – 11 PM
• Thursday: 3 PM – 11 PM
• Friday: 3 PM – 11 PM
• Saturday: 3 PM – 11 PM
• Sunday & Monday:
  Days Off
• Daily schedule is two 4‑hour shifts with a 1‑hour lunch break, working 40 hours per week.

Harvard University is unable to provide visa sponsorship for this position.

• Identity screening
• Criminal background screening

• Will be required to wear a uniform provided by the Museums. Must present a clean, neat, professional image at all times.
• The Harvard Art Museums are open year‑round, so this position will be scheduled to work on some holidays.
• This position will have a 3‑month orientation and review period.
• Emergency…