Security Control Center Operator

• Salary Grade: 048
• FLSA Status:
  Non-exempt

By working at Harvard University, you join a vibrant community that advances Harvard's world‑changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high‑quality and efficient services to the schools to help them achieve their goals.

The Security Control Center Operator is responsible for monitoring and responding to a number of electronic systems. The SCC Operator is at the center of emergency operations for the Harvard Art Museums and a key element in the safety of persons, Art Museums collections, and other assets. The SCC operator must be alert at all times and responsive to requests for assistance from any location.

Job-Specific Responsibilities:

• Monitor the Video Surveillance System and report any technical issues to the manager.
• Monitors video surveillance of the visiting public in order to avoid damage, either intentional or accidental, to the objects within the collection and on display.
• Monitor the Electronic Access Control System and
• Controls and monitors access and egress points of the building.
• Monitor the Intrusion Detection System and respond as directed to verify alarms and direct proper response.
• Answer the SCC telephone and log calls as directed.
• Monitor the Panic/Duress Alarm System, log all activations and direct proper response.
• Maintain continual contact with the Harvard University Police Department (HUPD) dispatch center.
• Monitor the Artwork Protection System, log and direct proper response to alarms.
• Maintain accurate records of SCC activity and prepare reports as directed.
• Act as the Emergency Operations Coordinator until directed otherwise by security management.
• Take immediate action to direct response and coordination in any emergency.
• Follow such directives, policies, and procedures as may be provided for SCC operations, or the verbal instructions of authorized management personnel.
• Other security and administrative duties as needed, including the ability to patrol the buildings.
• Adhere to Harvard University confidentiality agreement.
• Seeks to minimize or contain conflict and engages Security Manager when needed and as instructed.
• Completes incident reports as necessary and submits such report to the Security Manager.
• Works closely with other Harvard Art Museums services and staff members to ensure the effective coordination of service efforts using radio and other modes of communication. Acts as a highly visible representative of the Harvard Art Museums Security staff.
• Presents a professional image in accordance with established uniform and appearance standards.
• Maintains a constructive and positive demeanor. Engages with all visitors and staff in a professional and courteous manner.
• Other duties as needed or required.

Basic Qualifications are the minimum requirements a candidate must meet to be considered for this role.

• High school diploma or equivalent with at least three years of related experience required.

Additional

Qualifications and Skills:

Some college and/or experience in the security field desired; strong oral and written communication and interpersonal skills, with the ability to communicate effectively throughout all levels of the organization; demonstrated skills in computer operation, administration, communication, and on-the-spot decision making; ability to write reports and transmit such reports to management in a timely and efficient manner; ability to direct persons, operate under pressure, and follow procedures;

attention to detail; reliability and punctuality; the ability to respond quickly to emergency situations, which may include moving quickly through a multi‑story museum…