Event Security & Safety Specialist

Security Staff Security Officer

SUMMARY:

The Security Officer will maintain the safety of all employees, guests, and clients at shows, events, festivals, tours, and venues through constant patrol, observation, and documentation. This position is the first point of contact for all security‑related issues and controls the diffusion of incidents at the event. The officer will also assist with customer service requests.

• Monitor assigned areas of the venue on foot, observe, report, and control ongoing activity while tracking unusual occurrences.
• Assist with the ejection or control of unruly, disruptive, or intoxicated guests.
• Monitor entrance and access points to ensure all guests and employees have appropriate access to each specific area.
• Escort artists, VIPs, guests, and employees to protect and prevent unwanted attention, disruption, incident, or injury.
• Respond immediately to the fire control center to locate, acknowledge, and silence alarms; check signal areas, report, and reset alarms; enact fire safety/evacuations when necessary.
• Respond to, observe, and document all medical situations; request EMT/medical personnel and assist with minor first aid. Coordinate transportation for friends and family of afflicted when necessary.
• Assist with all customer service needs before, during, and after each show, including directions, instructions, information, escorts, and medical support.
• Screen and verify all employees, vendors, delivery personnel, guests, and artists entering the venue to ensure appropriate access. Review and verify documentation for validity.
• Log all activity, movement, and repairs in the appropriate log, ensuring all incidents are accurately documented.

• High School Diploma or equivalent.
• 1–2 years of related work experience.
• Strong interpersonal, verbal, and written communication skills.
• Expert organizational, leadership, and time‑management skills.
• Ability to qualify for and be issued a security officer license.
• Ability to obtain and maintain a Guard Card.
• CPR and AED certification.
• Knowledge of rules and regulations with a good understanding of right and wrong.
• Must be able to stand for long periods of time.
• Must be able to work long hours, including nights, weekends, and some holidays.
• Knowledge of the music industry and live events preferred.

SUMMARY:

The Security Supervisor protects the safety and security of AEG Presents' guests, employees, clients, and assets, monitors and records activity on venue security cameras, and ensures any potential threat is diffused.

• Monitor and record activity on venue security cameras.
• Ensure all cameras are working properly and unobstructed.
• Monitor guests, visitors, and workers to anticipate potential threats.
• Maintain daily activity logs with information reported by security team members.
• Record equipment repairs, guest incidents, and near‑miss situations.
• Actively patrol the building to ensure venue doors are secured and address pressing security issues.
• Prepare and maintain daily log sheets for team radios and key cards.
• Prepare non‑show deployment plans.
• Obtain pertinent information from the previous shift to anticipate needs of the current shift.
• Maintain fire control system and ensure it is in proper working order.
• Activate the system during shows/events and deactivate it when the venue is dark.
• Monitor housekeeping activity, unlock and open doors, and provide escorts for housekeeping when necessary.
• Issue daily credentials for employees, workers, and visitors when necessary.
• Maintain visitors log, ensuring guests sign in and out.
• Assist with group tours, delivery check‑in, and delivery logging.
• Oversee and manage staff, including hiring, scheduling, time‑card management, and terminations.

• High School Diploma or equivalent (Bachelor of Arts/Sciences Degree preferred).
• 3–5 years of related work experience.
• Law enforcement or security experience.
• Strong interpersonal, verbal, and written communication skills.
• Expert organizational, leadership, and time‑management skills.
• Must be able to stand for long periods of time.
• Must be able to work long hours, including nights, weekends, and some…