Building Automation Service Specialist

Job Family: Buildings

Req : 494494

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first.

Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us!

Our Service Specialists perform assigned tasks on automation systems. Tasks include service agreement maintenance, projects, and on-call (time and material) service. Responds to emergency service calls as directed during regularly scheduled hours and after hours as needed. Our Service Specialists are the face of Siemens, and your expertise and regular interaction with the customer will help them save energy and money, as well as create a more sustainable future for our environment.

As a Service Specialist, you will:

• Execute digitalization and standard service operations strategies.

• This role is based in Cambridge, MA (single-site support) and is commutable from Arlington, Somerville, Waltham, Newton, Medford, and surrounding Metro Boston communities.

• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel.

• Follow safety requirements as outlined by Siemens and customers and successfully complete the assigned training as outlined in the training path.

• Follow mandatory policies, procedures, and standards, coordinate with contractors on job sites, and maintain tools and test equipment.

• Support after hours during on-call rotation, respond to service calls (emergency and on-site) as assigned, and perform repairs on all automation system types.

• Be responsible for completing service ticket documentation per the policy, following and maintaining preventive maintenance schedules.

• Maintain complete and accurate documentation of services performed and generate reports within Siemens tools.

• Provide instructions to customer personnel regarding proper system operations and assist with training.

• Identify and report system discrepancies, suggest system upgrade opportunities, assist in pricing of repairs and upgrades to existing agreements, and perform system checkout and startup on projects.

• Work overtime when needed (compressed schedule may require extended hours to meet commitments).

• Receive off-site training out of Buffalo Grove, IL and virtually.

• Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs and perform other duties as assigned.

You will make an impact with these qualifications:

Basic Qualifications:

• 2+ years of experience servicing electronic control or HVAC equipment.

• Electro-mechanical experience (either in a previous role or through education), user PC/software skill and electronic diagnostics equipment (e.g., multimeter).

• Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, high-lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions.

• Willingness to use hand tools, laptop, email, smartphone, and tablet, and carry and move equipment and tools weighing up to 75 pounds unassisted.

• Experience with Microsoft Office (Word, Excel, Outlook).

• Availability to work overtime when needed.

• Must be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility for Siemens’ fleet vehicle program.

• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

• High school diploma or state-recognized GED.

Preferred Qualifications:

• 3+ years of experience installing and servicing electronic control or HVAC equipment.

• Knowledge of…