Fire Safety System Supervisor

Supervisor of Fire Safety Services

Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee‑for‑service basis. All services are provided in strict accordance with customer‑determined standards. As such, FMO operates as an in‑house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business.

The Fire Safety Services group includes a large hourly workforce (+ 38 technicians) that maintain, repair, inspect and test building fire protection and life safety systems throughout the University on a fee‑for‑service basis. The maintained equipment inventory includes fire alarm systems, fire pumps, fire suppression systems, emergency lighting systems, and emergency generators used to power life‑safety circuits and critical systems. The group supports a central fire alarm reporting system that receives building alarm signals through the University Operations Center (which relays them to the municipal fire departments) and maintains on‑site staffing 24× 7 for alarm response and service.

The group is UL listed to perform third‑party pre‑acceptance testing and reporting for the Authority Having Jurisdiction. In addition to these core services, the group installs and modifies building fire alarm and suppression systems on a limited basis.

The Supervisor of Fire Safety Services is responsible for the group's oversight and performance, including planning and completion of all assigned work performed on fire safety systems throughout Harvard University. Develops Standard Operating Protocols (SOPs) for all core work functions, including inspection and testing, preventive maintenance, customer notifications; continually adjusts those SOPs to maintain compliance and optimize resource efficiency. Responsible for the creation and success of Service Level Agreements with primary customer groups for all core services.

Provides technical guidance to project management teams (including internal and external engineering and design consultants) regarding maintainability and operation of system design and equipment selections. Oversees and inspects work for acceptable levels of quality and employee productivity. Administers and delivers all performance management actions for the work group.