Case Manager

What You Will Do:

• Conduct the initial placement and intake interview of referred families. Gather all necessary pre-placement follow-up to include documentation.
• Assess immediate needs and provide an orientation to the facility and/or neighborhood as applicable.
• Work with other designated staff to implement a program of life skills through group workshops, individualized programs and support groups as needed to assist the family with self-sufficiency.
• Provide intensive housing case management services to assigned families by conducting face-to-face meetings and in-home visits.
• Conduct unit inspections each month as assigned.
• Provide resources and appropriate referrals to meet the material and basic needs of the family in support of their housing and other areas of need.
• Work with the family to develop an individualized family self-sufficiency plan (SSP). Advocate for or assist the client in obtaining services.
• Attend staff meetings, regular case review meetings, specialized training as offered and other related meetings and seminars.
• Participate in the on-call rotation.

• Education – Associate Degree, Bachelors preferred. A combination of education and experience will be considered.
• Experience – 3 to 4 years of experience in case management, housing search or related work with homeless or low-income families. Detailed understanding of Massachusetts benefit programs, state and federally funded housing programs, private housing developments and the social service network. Residential program experience is a plus.
• Skills – Ability to work effectively with individuals from a wide range of ethnic and social backgrounds is critical. Must be computer literate, familiar with MS Word and competent to utilize a variety of software programs necessary for reporting requirements. Must be able to communicate effectively verbally and in writing. Ability to ambulate stairs unassisted to conduct home visits.
• License/Certification – Must be CPR/SFA Certified within 30 days of hire.
• Language – Bilingual in Spanish/Haitian Creole preferred.
• Additional Information – Use of a personal vehicle or ability to efficiently utilize public transportation for home visiting is required.