Shelter Lead

Job Summary

The Salvation Army’s Cambridge Corps is hiring a Shelter Staff Lead (2). Eligible employees receive a comprehensive benefits package.

• Generous paid time off, including vacation, sick time, holidays, and up to three personal days.
• Employer‑funded pension plan (company contributions begin after one year of employment).
• Comprehensive health care coverage with low‑cost employee premiums, co‑pays, and deductibles.
• Supplemental insurance options, including Short Term Disability, AFLAC, and Voluntary Term Life.
• Flexible Spending Accounts.
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program.
• Most importantly – a job with a good purpose.

402 Massachusetts Ave., Cambridge, MA

40 hours per week

Non‑exempt

$21.50 to $25.00 per hour. Starting pay may vary depending on experience and qualifications.

• Screen guests upon arrival and assess their ability to function within shelter guidelines.
• Orient new guests to shelter guidelines and expectations.
• Monitor all activities within the shelter facility, ensuring that all guests adhere to established rules and program expectations.
• Respond appropriately to the needs and requests of shelter guests and assist in resolving conflicts and crises.
• Encourage, support, and motivate guests to foster cooperative participation within the shelter community.
• Maintain detailed logs of events, incidents, guest concerns, and pertinent information for staff communication and continuity of care.
• Field phone inquiries and make appropriate referrals when necessary.
• Respond to emergencies, incidents, and critical situations in accordance with established policies and procedures.
• Complete incident reports and ensure proper notification of supervisory staff when necessary.

• Serve as the lead staff member during assigned shifts, acting as the primary point of contact for staff and guests.
• Provide guidance, coaching, and support to shelter staff regarding policies, procedures, and guest interactions.
• Assist with training and orientation of new shelter staff, volunteers, and interns.
• Ensure consistent implementation of shelter policies, safety procedures, and program expectations.
• Monitor staff performance during assigned shifts and communicate concerns, successes, and operational issues to the shelter director.
• Assist with shift scheduling, coverage coordination, and communication regarding staffing concerns as needed.
• Participate in the review and implementation of shelter procedures and best practices.
• Assist in preparing for audits, inspections, accreditation reviews, and compliance monitoring activities.

• Implement established procedures to keep the kitchen, common areas, offices, and sleeping areas clean and orderly.
• Monitor use of laundry facilities and distribution of towels, linens, and bedding.
• Assist in preparing, serving, and cleaning up meals as needed while supervising guest participation.
• Maintain inventory of shelter supplies and communicate needs to the shelter director.
• Conduct routine facility walkthroughs to identify safety hazards, maintenance needs, and cleanliness concerns, reporting findings appropriately.

• Review daily logs and documentation for completeness and accuracy.
• Ensure all required forms, guest records, and reports are completed according to agency standards.
• Assist with data collection, reporting requirements, and program statistics as assigned.
• Maintain confidentiality of guest information in accordance with agency policies and applicable regulations.

• Participate in weekly staff meetings and required trainings.
• Assist in fostering a collaborative, respectful, and mission‑focused work environment.
• Support implementation of program goals and continuous quality improvement initiatives.
• Perform additional duties within the scope of the position as assigned.

• High School Diploma or GED required. Associate’s Degree in Human Services, Social Work, Psychology, or a…