Transportation Operations Support Coordinator​/Transportation Department

Job Description

Position:
Transportation Operations Support Coordinator (40 hours/12 months)

Transportation Department

Cambridge is a vibrant, diverse city as well as a central hub of the nation's innovative economy. Educating approximately 7,000 students preK-12+, the Cambridge Public Schools consists of diverse and dedicated faculty, cutting-edge technology and innovative programs. While each of the CPS school communities is unique, they are joined in a shared vision of rigorous, joyful and culturally responsive learning. Over 30% of CPS students speak a language other than English at home, and more than 70 languages are represented across the district.

Our schools proudly embrace this linguistic and cultural diversity while striving to establish high expectations for all students.

The Transportation Department is seeking a Transportation Operations Support Coordinator to join its team. Under the direction and supervision of the Transportation Director, this position is responsible for coordinating and supporting the day-to-day operations of the Transportation Department to ensure the efficient delivery of transportation services.

• Provide daily dispatch support during morning and afternoon bus operations. Activities include answering incoming phone calls, troubleshooting service issues, communicating with transportation vendors, and providing real-time customer service to families and schools.
• Collaborate with CPS transportation vendors and other district departments to arrange and monitor Door to Door Transportation services for eligible students. Attend off-site vendor meetings when necessary.
• Lead purchasing and accounts payable processes for the Office of Transportation. Create and manage purchase orders (POs) for transportation services. Review and confirm vendor invoices for accuracy and compliance.
• Maintain financial tracking documents to reflect real-time balance and collaborate with team members to manage transportation budgets. Attend all budget and finance-related training and meetings. Collaborate with CPS finance teams, including Facilities Finance and Operations Manager, on behalf of the Office of Transportation.

• Learn, implement, and optimize the use of transportation tracking systems and related technologies.
• Extract reports from Aspen, Athena, and Beacon Connect to generate comparisons and projections on how to improve routes and assignments in support of meeting on-time performance metrics.
• Support incident reporting and monitoring by documenting and tracking requests for on-board video footage involving students.

• High School diploma required; associate's or bachelor's degree preferred.
• Prior experience, 3+ years in a customer service role in an office or school setting.
• Familiarity with K-12 transportation systems and DOT rules and regulations, and / or experience working with vendors managing group transportation services.
• Strong communication, organization, and problem-solving skills.
• Proficiency in office software (e.g., Google Workspace, Microsoft Office), and familiarity with or ability to learn transportation routing systems. Strong skills in Excel or similar data management software are preferred.
• Ability to support team functions and cross-coverage, and to manage multiple priorities in a fast-paced environment.
• Commitment to confidentiality and student privacy (FERPA compliance).

Apply online d.us. Please upload a resume and thoughtful cover letter, outlining how your skills and experience meet the qualifications of the position and stating how you heard about this opportunity.

At the Cambridge Public Schools, we are committed to cultivating an environment where diverse perspectives and backgrounds are embraced, acknowledging that a team reflecting diversity of race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity, disability status, and veteran status allows us to serve our communities better. To that end, we welcome and encourage applicants to bring their authentic selves when considering employment opportunities within our school district.