Director of IT Services

Job Title: Director of IT Services

FLSA Status: Exempt, Full Time

Reports To: Executive Vice President and General Counsel

Pay Level: 13 $ 83K to 143k Annually

Department: Minnco Center Administration

Date: February 2026

Oversee Minnco’s information technology (IT) infrastructure by establishing and administering strategies and procedures for IT services that align with business goals. Analyze IT needs and determine ways to meet objectives by modifying or developing new IT processes. Drive innovation, improvement and regulatory compliance.

• Collaborate with leadership to identify technology needs and opportunities
• Develop, implement and maintain Minnco’s IT strategic plan in alignment with financial objectives
• Evaluate, recommend, and implement new technology solutions
• Effectively manage service providers to meet or exceed service expectations and provide excellent overall value to the credit union
• Lead development, implementation and governance of cybersecurity, privacy and business continuity programs
• Ensure optimal performance and security of all IT platforms
• In coordination with IT staff and service providers, set internal standards for service expectations to the credit union
• Monitor security threats and risks, conducting regular audits and ensuring compliance
• Analyze and evaluate emerging technologies to improve operations efficiencies and member satisfaction

• Maintain and uphold Minnco’s Core Values in all work
• Ability to act with integrity and professionalism while maintaining confidentiality and objectivity
• Oversee Desktop Technician

• Four year college degree in a related field
• 5+ years of managing service providers and IT support teams
• Proven leader in delivering strategic technology initiatives and driving innovation
• Expertise in digital platforms, data analytics, cybersecurity, compliance
• Strong knowledge of IT infrastructure including servers, networking, databases, and cloud technologies
• Strong project management skills with the ability to multi-task and work in a stressful environment and take appropriate action
• Excellent interpersonal and written communication skills to be able to interact with end-users and explain solutions clearly
• Ability to prioritize and manage tasks efficiently
• Must have reliable transportation as position will require commuting to all branch locations
• Ability to fulfill on-call hours if needed for emergency situations if required

• Previous experience in a credit union environment

The majority of work will require sitting/standing while using the computer, and participating in meetings (in person, while on the phone, or online). Using finger dexterity for typing on the keyboard plus reading and viewing computer monitor.

Employee will work in an office setting with low noise level, full-time Monday thru Friday between the hours of 8am and 5pm. Occasional weekend work may be required, as well as hours outside of normal business hours should issues arise that need to be addressed. Position requires the ability to travel to all branch locations.

Since 1935, Minnco Credit Union has provided the people of East Central Minnesota with quality financial products and services at the lowest possible cost. Having grown to more than 35,000 members, Minnco Credit Union is preserving its rich tradition by continuing to provide our members with new, convenient products and services to meet the demands of today’s hectic lifestyles.

The acronym STRIVE encompasses our core values of Strength, Trust, Respect, Integrity, Value, and Engagement. At Minnco, we are committed to providing these values to both our members and employees, and therefore STRIVE to fulfill these principles every day.

• High Deductible Health Plan at low cost to employees, with a $2000 employer contribution to your eligible HSA account.
• Dental
• Life Insurance, Long Term Disability and AD&D for Full-time 40 hour employees
• Flexible Spending Accounts
• MN Paid Medical and Family Leave
• Employer Assistance Program
• Long Term Disability insurance which pays 60% of salary after 90 days
• Retirement and Profit Sharing Benefits
• Generous PTO Benefit

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of Minnco Credit Union.

Complies with the Bank Secrecy Act/Anti-Money Laundering/CIP (U.S. Patriot Act), privacy procedures and policies.

Minnco Credit Union does not discriminate based on race, sex, color, religion, age, nationality, origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.