Retail Service Specialist

Compensation Pay Range: $11.41 - $20.30. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance bonuses or premiums paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom, ensuring team members execute on customer service programs such as Related Sales, Hi5, Rock the Call, Never Say No, and Rock the Lot.
• Ensure telephone is answered according to company policy.
• Process all buy-online/ship-to-store orders, hub-to-store transfers, and store-to-store transfers, and contact customers when shipments arrive.
• Handle special orders and outside purchases efficiently and according to procedure, using the electronic outside purchase order ledger.
• Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately and use the correct payment methods, and stage returned merchandise in the returns area correctly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to the posted work schedule, request approved schedule changes, and clock in/out according to company policy.
• Perform all store opening and closing duties, including day‑end procedures, securing money and deposits, preparing bank deposits, ensuring night security lights are on, locking doors, arming/disarming security alarms, and securing delivery vehicles.
• Perform any additional duties as assigned.

• Required:
  
  Strong communication skills.
• Required:
  
  Ability to obtain RSS Certification.
• Desired:
  Retail sales experience, preferably in auto parts.
• Desired:
  Automotive systems and repair knowledge.
• Desired: ASE Certification.
• Desired:
  Fluency in multiple languages (Spanish highly desired).

Competitive wages and paid time off. Stock purchase plan and 401(k) with employer contributions. Medical, dental, and vision insurance starting day one, with optional FSA. Team member health and wellbeing programs. Tuition educational assistance programs. Opportunities for career growth.

The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.