Storekeeper​/Cashier

Purpose: To provide excellent customer service, ensuring that every customer has a delightful experience  ring up customer purchases accurately, quickly and respectfully. To contribute to the clean, full, attractive appearance of our store.

Status: Reports to Front End Manager

• I. CUSTOMER SERVICE
  • Actively interacting with customers in the aisles on a daily basis so that each customer feels welcome, looks forward to returning, and has their needs met.
  • Performing the tasks assigned to this position in an exceptional manner.
  • Actively educating yourself about our products, natural foods, nutrition, and food preparation in order to best answer customer questions.
  • Using your time at work productively and efficiently, so as to spend as much time as possible with customers and so that the business’ resources are used well.
• II. CASHIERING
  • Operate cash register to meet established guidelines for accuracy and speed.
  • Perform credit card, gift card, EBT/SNAP and IOU transactions accurately, according to established procedures, and with appropriate documentation.
  • Ensure that returns and refunds, voids and cash payouts are completed by the appropriate staff according to established procedures.
  • Be able to explain member/ownership in the Co-op clearly and accurately. Sign up new member/owners quickly and accurately.
  • Print cash register reports as required, following established recordkeeping systems.
• III. FRONT END DEPARTMENT MAINTENANCE
  • Follow work/task lists applicable to each shift.
  • Keep cash register area and counters clean and free of clutter.
  • Keep bags in full supply for customers.
  • Keep carts and baskets clean and put away as they accumulate.
  • Keep entryway and seating area clean and free of clutter.
• IV. STOCKING
  • Ensure that end caps, shelves, bulk bins, liquid bulk containers, coolers and freezers are properly stocked, product rotated, and faced according to department standards and priorities set by Grocery Manager.
  • Be familiar with backstock storage systems and procedures, and with products in backstock.
  • Prepack bulk items as directed.
• V. DEPARTMENT MAINTENANCE
  • Assist in maintaining receiving, storage and display areas in clean, orderly and efficient conditions.
  • Break down boxes for recycling regularly. Take out recycling and trash as needed.
  • Follow system to check sell‑by dates on a daily basis. Handle products close to sell‑by dates according to procedure or instructions. Write off expired product and store or dispose of properly.
  • Be alert to condition of customer areas. Sweep, mop and clean up spills and messes as needed.
  • Participate in regular and thorough cleaning of all work and display areas.
• VI. RECEIVING
  • Be familiar with delivery schedules and ensure that receiving area is prepared for incoming deliveries.
  • In the absence of the Receiving Coordinator, receive deliveries and ensure that products are properly stocked and/or stored, and paperwork is properly distributed.
  • Note damaged, mispicked, short‑dated and missing items according to established procedure.
  • Maintain good working relationships with vendor and delivery personnel.
• VII. MISCELLANEOUS
  • Answer phone promptly, transfer calls and page according to established procedures.
  • Record customer comments in the "comment book".
  • Report and record pricing errors, PLU errors, unpriced items and returned items. Store returned items according to established procedure.
  • Stock/maintain produce department as needed or requested.
  • In the absence of deli staff, put out soups in the morning and/or pull soups in the evening as requested.
• VIII. OTHER
  • Attend department meetings, storewide meetings, and training as scheduled.
  • Assist with quarterly inventory counts, as scheduled.
  • Perform other tasks assigned by Front End Manager, or as directed by senior staff.

• Experience serving the public
• Good communication skills
• Excellent customer service skills
• Demonstrated attention to detail and good organizational skills
• Demonstrated capacity for teamwork
• Ability to prioritize tasks and handle multiple demands
• Willingness and ability to grow to meet the changing requirements of the job

• Ability to process information through computer system and POS system.
• Ability to read, count and write to accurately complete all documentation.
• Ability to freely access all areas of the store including sales floor, back room and office areas.
• Ability to move or handle merchandise throughout the store including in coolers and freezers.
• Ability to frequently lift 50 pounds
• Ability to frequently bend, stoop, reach and crouch
• Ability to work in a cold environment (coolers and freezers)
• Ability to stand for prolonged periods of time