Lead Client Service Advocate

Organizational Summary

New Pathways provides shelter and resources for families with children experiencing homelessness and develops case plans that promote families moving towards self-sufficiency. New Pathways partners with area churches and housing management agencies so families have a safe place to live while working with staff.

The Lead Client Services Advocate contributes to our empowering environment by providing management, support, crisis intervention, advocacy and applying his/her problem-solving skills to challenges being faced by the families we serve.

• Oversee and schedule direct service staff including holiday rotation.
• First point of contact for advocate calls.
• Assure services provided by advocates are high quality and reflect the agency philosophy and standards.
• In partnership with the Program/Case Manager, ensure on-call rotation is maintained and available to shelter advocates.
• In partnership with the Program/Case Manager, recruit, screen, orient, train, supervise, maintain regular contact, recognize, evaluate and model standards for advocates and interns.
• Ensure advocates are completing their job responsibilities.

• Inventory supplies, submit list of needed supplies to Admin for purchasing.
• Keep walkways safe and clear that have 2” or under of snow.
• Oversee the upkeep and maintenance of the facility, perform some routine maintenance.
• Ensure resource directories for staff use are comprehensive and easily accessible.
• Oversee evening meals, ensure families who sign up attend and provide support to the meal volunteers.
• Oversee evening programming.

• Greet prospective clients, volunteers, and community members in a positive and friendly manner.
• Screen potential clients for eligibility, complete enrollment paperwork and conduct program orientation for new participants.
• Support and facilitate client participation in all aspects of program and housing requirements.
• Complete timely notifications and correspondence with clients, staff and volunteers.
• Maintain the confidentiality and privacy of all residents, both with other residents and the external community.
• Document interactions with participants at least once per shift.
• Collaborate and offer input for client success to Program/Case Manager.
• Explain program policies and guidelines to clients, and ensure they are being followed. Communicate and document any non-compliant behavior to Program/Case Manager and document in their file.
• Conduct drug testing.
• Crisis intervention.
• Ensure clients are keeping their private units and common areas clean.
• Priority list assessment (HMIS).
• Room checks.
• Bag and personal belonging checks of new residents.
• 6-Month Follow Up Program check ins.
• Other duties as assigned.

• College Degree preferred.
• At least 1 year experience of assisting others.
• Experience administering rules and guidelines.
• Experience managing staff.
• Ability to maintain client confidentiality and privacy.
• Dependable and reliable.
• Strong communication skills.
• Good organizational skills.
• Good oral and written communication skills.
• Ability to work independently or as part of a team.
• Requires use of interpersonal communication and conflict resolution techniques.

Must be able to occasionally ascend/descend stairs multiple times per day and lift/carry items weighing up to 50 lbs.