Eligibility Worker

Eligibility Worker

Internal and External Job Posting

Department:
Health and Human Services

Location:

Cambridge, MN

Job Type: Full-time (40 hours per week)

Work Schedule:

Monday through Friday, 8:00 a.m. to 4:30 p.m.

Work Setting:
On site, regular in-person attendance required

FLSA Status:
Non-Exempt

Union:
Teamsters Local 320 Family Services Union

Compensation:
Expected 2026 Hiring Range: $27.02 - $28.81 per hour ($56,201.60 - $59,924.80 annually), depending on qualifications, relevant experience, and internal equity. Full Range: $27.02 – $34.91 per hour ($56,201.60 – $72,612.80 annually), with the potential for additional longevity-based pay.

Application Requirements:
The hiring manager for this position requires applicants to complete all sections of the online application, including the Work Experience and Education sections, and attach a resume. Applications that are incomplete or missing required documents will not be considered.

Posting Details:
Posted:
Thursday, August 20, 2026. Final date to receive applications:
Thursday, September 3, 2026, at 4:00 p.m. Equal Opportunity: AA/EEO

Application and Selection Process:
Following the Final date to receive applications, Human Resources will review all submitted applications. If your qualifications align with the requirements, you will be contacted via email with details regarding the next steps in the selection process. Emails from Isanti County Human Resources may occasionally be filtered into junk or spam folders. Applicants are encouraged to monitor these folders regularly to avoid missing important communication regarding their application status.

General Definition of Work:
Performs work interviewing applicants to determine initial and ongoing eligibility for federal and state public assistance programs for county residents, assisting clients with inquiries and explaining application procedures, maintaining, and updating accounts and computer systems, completing reports, and related work as apparent or assigned. Work is performed under the supervision of the Financial Assistance Supervisor.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Assists the general public by phone, email, and in person; answers questions and provides information; directs inquiries to the appropriate resource as needed; explains application procedures to individuals or groups; interviews and determines eligibility of clients for income maintenance programs, emergency assistance, SNAP, all cash programs, medical assistance, child care assistance, long term care, IV-E and adoption assistance, group residential housing, and County burials.
• Obtains verifications and reviews various computer information systems; maintains and updates ongoing eligibility and correct benefit amounts in client accounts.
• Completes and Submits Fraud Referrals to the Welfare Fraud Investigator; determines over payments; maintain up to date knowledge of federal and state regulations by researching related manuals and documents.
• Performs other related duties as assigned.

Minimum Qualifications:

High School diploma or GED and moderate experience assisting the general public with the application and eligibility process of assistance programs, explaining programs and forms, providing administrative support, or equivalent combination of education and experience.

Special

Qualifications:

None.

Required Knowledge, Skills, and Abilities:

• Knowledge of basic mathematics and office procedures and practices.
• Knowledge of workplace diversity human behavior.
• Knowledge of Federal and State policies and procedures relating to appropriate social services activities.
• Knowledge of interviewing techniques.
• Knowledge and implementation of agency programs, operations, policies and procedures and available community resources (i.e.: MAXIS, MMIS, MEC2, PRISM, ISDS, SIR, SMI).
• Knowledge of federal and state regulation using the Combined Manual,
• Knowledge of the laws and rules pertaining to data privacy and its implications.
• Knowledge of all cash, SNAP, Medical Assistance, Child Care Assistance, Housing Support, Emergency Assistance, IV-E and Adoption Assistance programs, and related documents.
• Skill and familiarity with computers.
• Ability to prioritize, organize and coordinate job activities with deadlines
• Ability to work independently.
• Ability to accept and profit by supervision.
• Ability to comprehend and follow oral and written instructions.
• Ability to communicate clearly and effectively, both orally and in writing.
• Ability to easily adapt to continuous changes in policy and procedures.
• Ability to manage, calculate, and distribute Emergency Assistance Funds.
• Ability to adapt to continuous, stressful and massive changes in the federal and state programs administered by…