Parts Manager

Parts Manager Compensation is:
Salary and Monthly bonus eligible + full benefits+ PTO and paid holidays

The Parts Manager role encompasses overseeing the efficient operation of our parts department. You will manage inventory effectively, deliver exceptional customer service, and lead a team of parts associates. Your responsibilities also include driving sales growth, analyzing market trends, and maintaining accurate records. Your leadership will be instrumental in maintaining a customer‑focused and profitable parts department, contributing significantly to our company's success in the construction equipment industry.

• Reports to Operations Manager

• May travel for training
• May travel if needed at another branch

• Exempt

• Parts Sales
• Parts Sales per Parts Associate (as assigned for bonus)
• Net Income (From Budget)
• Fill Rate (TBD)
• Inventory Accuracy (TBD)
• Parts Department 5S (85%)
• Customer Satisfaction

• Enforces and follows all policies and procedures.
• Fosters interdepartmental and interbranch communications.
• Leading effective routine meetings per company guidelines.
• Ensuring that all associates obtain and complete the required training.
• Establishes safety programs within the facility.
• Managing employee time and HR needs.
• Follow EOS model where applicable.

• Greet and assist customers in‑person and over the phone with their parts inquiries.

• Collaborate with vendors to place orders for parts and ensure timely delivery.
• Verify the accuracy of incoming orders and resolve discrepancies as needed.
• Create and maintain customer and equipment records for future reference.
• Stay updated on the latest construction equipment parts and components available in the market.
• Research and identify alternative parts and suppliers to meet customer needs when specific parts are not readily available.
• Collaborate with colleagues and vendors to source hard‑to‑find or specialized parts.
• Purchase order pricing accuracy and invoice matching.

• Place stock orders by assessing demands from customers, internal sources, and new machinery, and determine appropriate stocking levels.
• Maintain appropriate stocking levels to achieve both fill rate and obsolete inventory goals.
• Receive, inspect, and organize incoming parts shipments.
• Maintain accurate records of inventory levels, part numbers, and pricing.
• Assist with annual inventory audits.

• Maintain organized and up‑to‑date records of parts transactions, invoices, and receipts.
• Generate reports on parts sales, inventory turnover, and other relevant metrics.

• Parts Management experience 2 years
• High school diploma or equivalent; additional education or technical training is a plus.
• Previous experience in a similar role within the construction equipment industry is highly desirable.
• Strong knowledge of construction equipment parts and components a plus.
• Excellent customer service and communication skills.
• Proficiency in using computerized inventory management systems.
• Detail‑oriented with strong organizational skills.
• Demonstrated ability to multitask.
• Proficient in Microsoft Office, Word, Excel, PowerPoint etc.
• 30 WPM typing speed.
• Ability to lift heavy objects and perform physical tasks as needed.
• Valid driver's license.
• Willing to be forklift certified.
• Professional etiquette required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel. The employee is occasionally required to walk, climb or balance, stoop, kneel, crouch, or crawl; and talk or hear.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds (tools will be provided when necessary). Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.