Customer Service Representative

Quanex is looking for a Customer Service Representative to join our team in Cambridge, OH. This role is responsible for building and maintaining strong relationships with both internal and external customers. This involves fostering effective communication, instilling confidence in our products, troubleshooting and resolving issues, and seeking customer feedback and suggestions to improve our services.

Schedule:

Monday - Friday 8:00am-5:00pm.

• Competitive Salary
• Bonus Potential
• 401K with 5% company match, yours to keep after 2 years
• 15% immediate return if you participate in the company's ESPP
• Medical, Dental & Vision Plans
• Employer paid disability plans and life insurance
• Paid Time Off & Holidays
• Various Work Schedules
• Tuition support for degree and continuous education

• Ability to Make an Impact
• Growth Potential
• Team-Oriented Environment

• Communicate with Stakeholders by phone and/or email for Customer Services items.
• Monitor customer orders and report any pricing errors.
• Inform customers on shipments delay and/or other information required.
• Collaborate with customers to establish procedures, guidelines and lead-times.
• Process complaints, CAR (Corrective Action), returns and credits.
• Address customer dissatisfaction by gathering feedback and implement improvements.
• Initiate the creation of new material numbers necessary to process customer orders.
• Research and collect sales history and/or other relevant data on a customer.

• Requires High School Diploma
• 2 years of experience in a customer service role

The salary range for this position is starting at $20.00/hr - $22.00/hr.

Quanex (NYSE: NX) is a global, publicly traded manufacturing company primarily serving OEMs in the fenestration, cabinetry, solar, refrigeration and outdoor products markets. We are A Part of Something Bigger by improving the performance and aesthetics of end products through continuous innovation, helping customers achieve greater production efficiencies, dedication to giving back to communities where we operate, producing shareholder value and helping our employees learn, grow, and thrive.

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