Deposit Operations Specialist

Job Purpose

This position is responsible for delivering outstanding customer service by consistently providing support with a friendly demeanor and a can‑do attitude for deposit products offered by Peoples Bank. Must have the ability to use job knowledge and available systems information to independently answer questions and resolve issues in a timely manner.

• Assist both internal and external customers with questions and problem resolution for deposit products via phone or through automated systems.
• Handle account checks, provide information, research and problem resolution for Checking and Savings accounts, ATM/Debit cards, Safe Deposit Boxes, and other deposit- and customer-related issues.
• Process Reg E forms, death certificates, and inactive notices.
• Add and check back automatic transfers to the core system.
• Maintain debit cards.
• Maintain thorough understanding of all procedures and applicable regulations.
• Monitor reports, complete service requests and perform routine account/customer maintenance.
• Perform special projects as assigned.

8:00 am – 5:00 pm, Monday – Friday; some Saturdays 8:00 am – 12:00 pm.

• High School Diploma or GED certificate required;
  Associate's degree preferred.
• 1 year of banking experience preferred.
• Strong customer care skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced environment and prioritize tasks to meet deadlines.
• Strong knowledge of Microsoft Office products.
• Prior experience with Salesforce and FIS/IBS financial software products preferred but not required.
• Ability to work in a team and interact positively with co‑workers and management.
• Efficiency oriented, self‑motivated, adaptable to change.

High School diploma or GED certificate required.

Benefits include a 401(k) retirement plan with employer match, employee stock purchase plan, education assistance programs, paid vacation, holidays, and more.

Peoples Bank is an Equal Opportunity Employer. M/F/Disabled/Veteran:
If you are unable to complete this application due to a disability, contact  to request accommodation, an alternative application process or other inquiry.