Program coordinator and scheduler

Program Manager

Job Description

Job Title:

Program Manager Dept/Location Effective Date:
July 13, 2026 FLSA Status:
Compliant Summary/Objective

The Program Manager is responsible for the day-to-day operations and staff management of individuals with developmental disabilities. This role ensures compliance with regulations, provides direct support to individuals, and fosters a professional and positive environment.

• Ensure adherence to applicable Ohio Department of Developmental Disabilities regulations and agency policies.
• Maintain working knowledge of relevant regulatory entities.
• Represent the agency in community or interagency activities (as needed).
• Attend required trainings and stay informed of industry developments.
• Assist with state audits and compliance reviews (as directed).

• Participate in staff meetings and hold regular team meetings.
• Maintain appropriate staffing levels aligned with individual needs and safety.
• Oversee Direct Support Professionals (DSPs) assigned to the site.
• Ensure clear communication with families, guardians, and other stakeholders.
• Train DSPs on skill development, individual needs, and proper documentation.
• Complete and file all required training records (both staff and personal).
• Assist the Director of Operations in filling vacancies or DSP absences. Perform all DSP duties when necessary.

• Cultivate a professional and respectful work environment.
• Maintain composure and professionalism in challenging situations.
• Exemplify appropriate appearance, conduct, and communication.
• Provide day-to-day leadership aligned with the agency's mission and values.

• Represent the agency in Individual Service Plan (ISP) meetings.
• Advocate for the rights of individuals served.
• Assist with transportation to appointments and activities.
• Collaborate with staff and supervisors to meet individual needs.
• Identify medical services, social activities, budgets, and recordkeeping requirements.
• Facilitate achievement of goals and outcomes outlined in ISPs.
• Report major incidents, unusual incidents, and medication errors.
• Organize or oversee recreational and community activities aligned with individual preferences.
• Ensure staff receive accurate information on individuals served.

• Assist with daily medication administration and healthcare activities.
• Ensure residences are safe and compliant, conducting safety drills as required.
• Report critical incidents and major issues to the Director of Operations.
• Respond to emergencies and take appropriate action.
• Provide on-call coverage and establish procedures for DSP guidance in your absence.
• Oversee the reporting and follow-up of major/unusual incidents and medication errors.

• Complete and file required documents (weekly site visits, medical summaries, etc.).
• Ensure timely completion of ISP-related documentation.
• Manage individual budgets and banking, reconciling accounts monthly.
• Ensure accurate and timely financial records and receipts.
• Maintain required documentation for individuals served (records, finances, benefits).

Directs the work of the Direct Support Professionals working at the assigned site.

• The work environment includes varied residential settings and community locations.
• Potential exposure to unsanitary conditions, allergens, pets, pests, bodily fluids, etc.
• Requires understanding of infection control, safety techniques, and basic household hazards.
• Occasional exposure to extreme weather conditions.
• Requires frequent interaction with individuals served, families, and staff.
• Travel by car with exposure to changing weather conditions; moderate noise level.
• This job routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and faxes.
• Frequent contact and interaction with people receiving services, family, and employees.
• While performing the duties of this position the employee travels by automobile and is exposed to changing weather conditions.
• The noise level in the work environment is usually moderate.

• Requires standing, walking, sitting, reaching, using stairs, talking/hearing.
• Frequent stooping, kneeling, bending, twisting, pulling, pushing, flexing, and crouching.
• Ability to lift, carry, or move up to 30 lbs. regularly, and up to 60 lbs. occasionally.
• Requires close vision, distance vision, peripheral vision, depth perception, and focus adjustment.

This is a full-time position (40 hours/week);
Days and hours vary with flexibility to work evenings, overnights, and weekends when necessary to meet the needs of the program. Fill in for absent employees when needed.

• Primarily local travel during business hours (client homes, appointments, activities).
• Some out-of-area and overnight travel may be required.

• High school diploma or GED (minimum).
• Basic computer skills (Microsoft…