Room Attendant

ABOUT US

University Arms is a 192-bedroom design-led Hotel situated in the heart of Cambridge, United Kingdom. Overlooking Parker’s Piece is the Hotel’s quintessentially British Restaurant and Bar, Parker’s Tavern, Library Lounge, and beautiful 272-square-metre wood-panelled Ballroom.

Opened in 1834 as a Coaching Inn, University Arms is Cambridge’s oldest Hotel. For 180 years, the Hotel was added to, updated, and modernised in line with the age; however, it was the reopening in 2018 after a four-year £80m full renovation that really positioned the Hotel. It is now Cambridge's 'go-to’ destination, alluring visitors with the promise of a sense of modern luxury.

As a Room Attendant, you will ensure that all the guest areas are clean and maintained to a high standard of cleanliness and maintenance. You will be totally guest-focused by consistently delivering excellent service with an informed, friendly, and effective approach.

• Clean and service guest rooms and suites to luxury brand standards
• Make beds, change linens, and replenish amenities
• Maintain impeccable hygiene and cleanliness in bathrooms
• Report maintenance issues promptly
• Ensure trolleys, equipment, and pantries are well-stocked and organised
• Handle guest requests efficiently and professionally
• Support the wider housekeeping team during peak periods
• Undertake regular deep cleaning tasks.
• Carry out lost property procedures.

• Previous experience as a Room Attendant in a hotel would be beneficial but not essential.
• Shows exceptional attention to detail
• Takes pride in delivering flawless service
• Works well independently and as part of a team
• Has a positive attitude and strong work ethic
• Can manage physical aspects of the role (standing, lifting, cleaning)
• Is flexible to work shifts, weekends, and public holidays

As well as the opportunity to work with a fantastic team in an exceptional property, the position comes with:

• Competitive salary
• Free meals on duty
• Team Member Parties
• Room and F&B discounts across the Marriott portfolio
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £400 for referring them!

In line with the requirements of UK immigration legislation, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.