Receptionist, Hospitality ​/ Hotel ​/ Catering

Join the vibrant team at Firmdale Hotels, where every day brings new opportunities to deliver exceptional service and create memorable experiences. We're currently seeking a dynamic individual to fill the role of Receptionist at our esteemed Charlotte Street Hotel.

As a Receptionist, you'll be at the forefront of our guest experience, embodying confidence and charm as you engage with visitors and ensure their needs are met with grace and efficiency. Working collaboratively within our front office team, you'll showcase your impeccable attention to detail and organisational prowess to ensure seamless operations.

• Welcome guests with warmth and professionalism, setting the tone for their stay.
• Provide exemplary customer service, anticipating and fulfilling guest needs with enthusiasm.
• Maintain a polished and professional appearance at all times, reflecting the high standards of Firmdale Hotels.
• Demonstrate a passion for detail, ensuring accuracy in all guest interactions and administrative tasks.
• Collaborate closely with team members to create a positive and cohesive work environment.
• Handle guest inquiries and requests promptly and courteously, striving to exceed expectations at every opportunity.
• Assist with check-in and check-out procedures, efficiently managing reservations and room assignments.
• Contribute to the overall success of the front office by proactively identifying areas for improvement and offering innovative solutions.

• Ability to provide outstanding service to guests, exceeding their expectations and ensuring a memorable experience.
• Strong verbal and written communication skills to engage with guests, colleagues, and management in a professional and courteous manner.
• Capacity to work collaboratively with colleagues as part of a dynamic front office team, fostering a positive and supportive work environment.
• Keen eye for detail to ensure accuracy in guest interactions, administrative tasks, and maintaining the hotel's high standards of presentation and cleanliness.
• Ability to manage multiple tasks simultaneously, prioritise responsibilities, and maintain efficiency in a fast-paced hospitality environment.
• Flexibility to adapt to changing guest needs, business demands, and operational procedures while maintaining composure and professionalism.
• Resourcefulness to effectively address guest inquiries, resolve issues, and handle unexpected situations with tact and diplomacy.
• Comfortable using hotel management software, reservation systems, and other technology tools to efficiently manage guest bookings, check-ins, and administrative tasks.
• Demonstrated commitment to upholding the hotel's values of warmth, professionalism, and impeccable presentation in all interactions and appearances.
• Genuine enthusiasm for the hospitality industry and a desire to create exceptional guest experiences, contributing to the reputation and success of Firmdale Hotels.

• We offer a competitive salary plus service charge and benefits to be discussed at venue
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Located in the heart of Fitzrovia, known for its acclaimed restaurants, independent cafés and boutique shops, Charlotte Street Hotel is an intimate hotel with real character and personality. Owner Kit Kemp's fearless signature style fills every corner: bold colour, rich pattern and exceptional craft, all woven together as a heartfelt homage to the Bloomsbury Group, the celebrated circle of artists and writers who gathered just a few streets away.

With Soho a minute's walk away and some of the…