Systems Administrator

Title: Part‑Time Systems Administrator
Department: IT
Reports To: Project Manager
Location: Onsite, Camden, Arkansas.

At Idea Entity, we transform customer pain points into insightful, scalable, agent-powered workflows — built with empathy, clarity, and speed. Our work bridges strategy and execution, helping organizations simplify complex processes and make smarter, faster decisions. We take pride in being a partner our clients can trust, delivering meaningful outcomes through innovation, collaboration, and accountability. Every project we take on is driven by the shared goal of creating lasting impact for our customers and their businesses.

We are seeking a part‑time Systems Administrator to join our team. In this role, you will provide implementation support, troubleshooting, and maintenance for Information Technology (IT) systems. This position will support second and third shift operations.

You will be responsible for Tier 1 (Help Desk) problem identification, diagnosis, and resolution, as well as Tier 2 (escalated) support when required. This role involves managing daily configuration and operational activities of IT systems and assisting users with accessing and effectively using those systems.

The Systems Administrator will provide support during second and third shifts, including system monitoring and issue resolution across client/server, storage, network, and mobile device environments.

The successful candidate will have exposure to systems administration and prior hands‑on experience configuring, administering, supporting, and maintaining IT systems. This role includes setting up development and test environments, managing user accounts, maintaining hybrid Exchange environments, and managing domains.

• Act as a System Administrator for Microsoft 365 environments, including Azure AD, SharePoint Online, Exchange Online, Intune, Teams, and One Drive for Business.
• Collaborate with stakeholders to gather and analyze business requirements and translate them into technical specifications.
• Maintain on-premises and cloud-based virtual environments for development and test environments (SharePoint, Azure Dev Ops Server, Kubernetes).
• Develop and implement customizations, extensions, and integrations using Power Platform, Power Automate, Power Apps, and other relevant tools.
• Perform system configuration, testing, debugging, and troubleshooting to ensure quality and performance of developed solutions.
• Provide technical expertise and guidance to project teams and clients throughout the project lifecycle.
• Stay current with the latest technologies, best practices, and trends in Microsoft Dynamics 365 and related technologies.
• Diagnose, troubleshoot, and configure laptop hardware to support end‑user operations.
• Contribute to continuous improvement of development processes, tools, and methodologies.
• Support deployment and post‑implementation activities, including user training and documentation.
• Perform regular backup operations and implement processes for data protection, disaster recovery, and failover procedures.
• Implement and promote standard operating procedures and schedules.
• Follow established IT policies and procedures.

• Associate or bachelor’s degree in computer science, Information Technology, System Administration, or a related field, or equivalent experience.
• Minimum of 3 years of experience working with Microsoft Dynamics 365.
• Proficiency in Dynamics 365 customization and development tools, including Dynamics 365 SDK, Power Platform, Power Automate, Power Apps, and Azure.
• Proficiency in Microsoft Dual Write mapping and configuration between Dynamics 365 Project Operations and Finance & Operations.
• Excellent problem‑solving skills and ability to troubleshoot complex Dynamics 365 issues.
• Strong communication skills for effective collaboration with cross‑functional teams and stakeholders.
• 3 years of hands‑on experience in system administration in Windows Server environments.
• 3 years of experience in network administration (firewalls, routers, VPNs).
• 3 years of experience performing technical support and system administration in Microsoft…