Desktop Support in East

Opportunity

Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in East Camden, Arkansas. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:

• Provide Workstation Software Break Fix support
• IMAC – PC Install, Moves, Adds and Changes
• Image Loads
• Asset Recovery
• Asset tagging
• Printer Support
• Client Center (Tech Bar) Support
• IT Service Management Updates
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

• Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
• Knowledge of PC Imaging
• Experience with change management and incident management
• Experience with using tools such as:
  Service Now, Bomgar, Lap Link and Secure Disk Wipe

• Certified Dell Technician
• Expertise in Inventory Control

• Must be within driving distance of East Camden, Arkansas, and willing to work onsite
• Must be U.S. citizen (per government contract)
• Must be able to lift up to 40 lbs
• Must be able to stand or walk for extended periods of time
• Must be able to walk up and down stairs or ramps
• Must be able to kneel and work under desks or in confined spaces
• Drug testing required at time of hire or at regular or random intervals; costs paid by VSO

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem‑solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue-centered co‑workers and clients.

As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.