Sr IT Support Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Active Full-Time Professional Camden, AR, US

8 days ago Requisition

About Company:

Element U.S. Space & Defense stands at the forefront of testing innovation, serving as a trusted partner to NASA, the U.S. Department of Defense, government agencies, and prominent industry leaders across the space and defense sectors. Founded as NTS Technical Systems, our company brings over 60 years of experience and expertise in handling the most complex projects and programs in the world.

From centrifuge testing for the latest Mars rover, vibration testing for the Space Launch System (SLS), to environmental simulations for next-generation missiles, we are the pioneering partner for highly custom, end-to-end testing design and implementation. By advancing our state-of-the-art testing technologies, subject matter expertise, and service to critical missions, Element U.S. Space & Defense has become the go-to partner for ground-breaking industries.

What We Offer:

Growth & Development:

• Opportunities for professional development and career advancement.
• A collaborative and innovative work environment.
• The chance to work on groundbreaking projects that shape the future of space and defense.

Benefits:
Employees are eligible to participate in the benefits offered throughout their availability, including the following:

• Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, Flexible Spending Accounts
• Seven (7) paid holidays and four (4) paid floating holidays, depending on your hire date
• Paid Time Off (PTO), accrued biweekly
• 401k with employer match
• Twelve (12) hours of Paid Volunteer Time Off (PVTO) each year
• Tuition reimbursement and other employee programs
• Flexible schedules offered at some of our labs
• Monthly Lab Bonus plans (Based on position)

Salary:
At EUSSD, compensation is determined through a comprehensive approach that considers candidate qualifications, role responsibilities, market benchmarks, and organizational needs. Pay may vary by location; for this position with potential eligibility for bonuses or commission depending on the role.

Summary:

The Senior IT Support Specialist serves as the primary escalation point for end-user support, infrastructure operations, and enterprise technology services. Under limited supervision, this role provides advanced technical support to employees, technicians, consultants, and customers while leading complex troubleshooting efforts, mentoring junior staff, and driving continuous process improvement.

This position supports and maintains a broad range of IT systems, including end-user devices, servers, networking equipment, telecommunications, security technologies, cloud platforms, and business applications. The Senior IT Support Specialist also serves as a Subject Matter Expert (SME), contributing to technology projects, cybersecurity initiatives, and the development of IT standards and best practices that support business operations.

This role will partake in continuous process improvement, be accountable to company policies and procedures. In addition, draft, revise and update IT SOP’s and lead one or more IT or Company initiatives as the SME. Position is 100% On Site with potential 25% travel.

Primary Responsibilities:

Below are the highest priority responsibilities performed in this position.

The statements below are intended to describe the general nature and level of work being performed.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

• Provide advanced technical support for hardware, software, network, system, and application-related issues for internal and external customers.
• Serve as the primary escalation point for complex technical issues, performing root cause analysis and implementing effective long-term solutions.
• Manage and prioritize support requests to ensure timely resolution, service excellence, and adherence to established service levels.
• Provide technical leadership, guidance, and mentoring to junior IT staff while…