Enterprise Voice & Microsoft Teams Rooms Engineer

Enterprise Voice & Microsoft Teams Rooms Engineer

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics. At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge.

All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.

The Enterprise Voice & Microsoft Teams Rooms Engineer will be responsible for the design, implementation, administration, operational support, and continuous improvement of Qnity's enterprise voice calling technologies. This role will serve as the technical owner for voice services across the organization, including Microsoft Teams Phone, enterprise calling, PSTN connectivity, call routing, voice policies, phone number management, vendor/carrier coordination, and support for business-critical voice capabilities.

This position will work closely with the Enterprise Architect, M365 Administrator, Network Engineering, Service Desk, Site IT, Facilities, Vendors, and Business Stakeholders to ensure reliable and secure voice communication services across Qnity. In addition to enterprise voice services, this role will provide escalated technical support for Microsoft Teams Rooms, including room account configuration, licensing, device health, troubleshooting, and coordination of complex room issues.

• Serve as the primary technical engineer for Qnity's enterprise voice calling technologies.
• Administer and support Microsoft Teams Phone capabilities, including calling policies, voice routing policies, dial plans, emergency calling configuration, call queues, auto attendants, resource accounts, and phone number assignments.
• Support enterprise PSTN connectivity models such as Operator Connect, Direct Routing, and vendor-managed voice services where used by Qnity.
• Partner with telecom providers, Microsoft, global and regional carriers, and other vendors to support voice service delivery, number management, porting, troubleshooting, and service improvements.
• Provide technical support for enterprise voice migrations, including cutover planning, testing, validation, issue resolution, and post-migration hypercare.
• Support the transition from legacy voice platforms to modern Microsoft Teams-integrated calling solutions.
• Maintain accurate documentation of voice architecture, call flows, dial plans, number inventories, routing logic, carrier dependencies, and support procedures.
• Monitor voice service health, call quality, device status, and operational performance using Microsoft Teams admin tools, reporting, dashboards, and vendor portals.
• Troubleshoot complex Teams calling issues, including inbound/outbound calling failures, call quality issues, user configuration problems, PSTN routing issues, voicemail issues, and call queue or auto attendant behavior.
• Serve as an escalation point for Microsoft Teams Rooms issues that cannot be resolved by Service Desk or standard site support.
• Support Microsoft Teams Rooms configuration and operations, including room accounts, licensing, Teams Rooms Pro Management portal, device health, updates, logs, and coordination with local IT or AV vendors.
• Collaborate with the M365 Administrator on related Microsoft 365 dependencies, including Teams configuration, licensing, resource accounts, Exchange integration, identity, security, and reporting.
• Work with network teams to diagnose and resolve voice and meeting room issues related to connectivity, QoS, firewall rules, DNS, certificates, SBCs, and local network conditions.
• Partner with Facilities and site teams on conference room…