Service Technician

Service Technician Job Description

Are you a hands‑on technical professional who thrives on diagnosing, repairing, and delivering exceptional service that keeps critical pump systems running? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Service Technician , you will be managing end‑to‑end workshop and field service activities — from inspecting and repairing returned pumps to delivering professional reports and ensuring every job meets the highest safety and quality standards. You’ll be part of a diverse, supportive and inclusive culture that puts people first by fostering growth, well‑being, and a sense of belonging.

This position will report directly to the Head of Service & Solutions for the Midwest and will be a Remote role with a preference for a candidate that resides in North Carolina with willingness to travel along the East coast to various customer sites as needed.

As a key part of the Service Delivery team, you’ll create impact by Delivering first‑class service that exceeds customer expectations while nurturing a strong safety culture across every interaction and repair.

Your main responsibilities include:

• Conduct inspection, fault analysis, warranty qualification, repair, and performance testing of returned pumps in the workshop and at customer sites

• Register customer information, perform risk assessments, and clean pumps according to EHS sanitary requirements upon receival

• Process warranty claims in FAS, report product quality issues in QIP, and prepare quotations for non‑warranty repairs

• Deliver professional repair reports to customers, coordinate packing and shipping of completed units, and handle merchant returns and credit processing

• Perform regular workshop maintenance including calibration and upgrade of equipment and tools, and conduct workplace safety inspections

• Maintain strong relationships with customers, service partners, and internal stakeholders while communicating Safety, Health, and Environment matters

Above all, you are a detail‑oriented technical problem solver with strong customer service skills, a commitment to safety, and the ability to work independently. We would also imagine that you have:

• A bachelor’s degree or equivalent in a technical discipline (mechanical, electrical, or related field)

• A minimum of 5+ years of relevant work experience in a service, repair, or workshop environment.

• Experience servicing Pumps, motors, controls, or have rotating equipment experience is required.

• Proficiency with SAP, MS Word, and MS Excel

It is a plus if you also:

• Knowledge of warranty claim processes and quality improvement reporting

• Familiarity with health & safety regulations and risk assessment procedures in a workshop or field service setting

The salary range for this position is $25.62 to $37.37 per hour. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. To learn more about our benefits, please visit:
Grundfos Benefits

We care! Day to day, you can look forward to:

• Annual bonuses, health insurance and a strong focus on well‑being activities.

• Three days' additional paid leave for volunteering in your community.

• Access to on‑demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

To get to know us better, follow us on Linked In or Youtube. Check out Meet Our People to get to know some of your future colleagues and why they love working at Grundfos.

Qualified candidates must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future.

Grundfos is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, disability, genetic information, veteran…