Business Office Manager

Reports To: Administrator / Executive Director

We are seeking an experienced and organized Business Office Manager to join our skilled nursing facility in Camden, NJ. The Business Office Manager will oversee the day-to-day financial and administrative functions of the facility while working closely with residents, families, staff, insurance companies, and management.

The ideal candidate will have experience in skilled nursing, long-term care, healthcare billing, accounts receivable, and Medicaid/Medicare processes, along with strong organizational and communication skills.

• Manage the daily operations of the facility's business office.

• Oversee accounts receivable, billing, collections, and cash posting.

• Coordinate and monitor Medicare, Medicaid, Managed Care, and private-pay billing.

• Review resident accounts, identify outstanding balances, and follow up on delinquent accounts.

• Assist with Medicaid applications, eligibility, recertifications, and documentation.

• Verify insurance coverage and maintain accurate resident financial information.

• Prepare and maintain financial reports and business office records.

• Work closely with the Administrator, Director of Nursing, Admissions, Social Services, and other departments.

• Communicate professionally with residents and responsible parties regarding billing and account questions.

• Ensure accurate and timely completion of required financial and administrative documentation.

• Maintain confidentiality of resident and financial information in accordance with HIPAA and facility policies.

• Assist with audits and respond to requests for financial documentation.

• Supervise and support business office staff, as applicable.

• Ensure compliance with applicable federal and New Jersey regulations and facility policies.

• Previous experience as a Business Office Manager in a skilled nursing or long-term care facility strongly preferred.

• Knowledge of Medicare, Medicaid, Managed Care, private-pay billing, and long-term care reimbursement.

• Strong understanding of accounts receivable and collections.

• Excellent attention to detail and organizational skills.

• Strong written and verbal communication skills.

• Ability to handle confidential information professionally.

• Proficiency with Microsoft Office and healthcare/business office software.

• Ability to work independently while collaborating effectively with the facility's leadership team.

• 2+ years of healthcare business office experience.

• Experience with SNF billing and collections.

• Experience with NJ Medicaid and long-term care eligibility processes.

• Experience working with healthcare accounting or electronic billing systems.

• Competitive salary based on experience

• Medical, dental, and vision benefits

• Paid time off

• 401(k)

• Professional development opportunities

• Supportive leadership team

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• Opportunity to make a meaningful impact on residents and their families