Senior Specialist, Order to Cash – OtC Operations

• Manage and optimize the end-to-end order to cash process for US Market Access Operations
• Oversee order management, invoicing, collections, and cash application in coordination with 3PL providers
• Ensure timely and accurate processing of customer orders, invoices, and returns
• Work with 3PL partners to manage inventory and fulfillment
• Manage accounts receivable, monitor aging reports, and follow up on outstanding payments
• Maintain relationships with customers, internal stakeholders, and 3PL partners
• Resolve issues and collaborate with closely related teams
• Perform monthly audit responsibilities with finance partners
• Analyze processes and identify improvement opportunities
• Apply DSCSA knowledge to customer requests, product launches, and required documentation such as HDA forms
• Ensure compliance with company policies, procedures, regulatory requirements, and 3PL agreements
• Collaborate cross-functionally to optimize the order to cash cycle and enhance customer satisfaction

• Bachelor’s degree in Finance, Accounting, Business Administration, Supply Chain Management, or related field
• At least 5 years of experience in order to cash, accounts receivable, or related roles
• Experience managing 3PL partnerships
• Strong understanding of order to cash processes, 3PL integration, DSCSA (Drug Supply Chain Security Act), and best practices
• Excellent analytical, problem-solving, and organizational skills
• Strong communication and interpersonal skills
• Proficiency in ERP systems, 3PL management systems, and Microsoft Office Suite, particularly Excel
• Ability to work independently and as part of a team
• Experience with wholesaler/distributors and specialty pharmacies is highly desirable
• Order to Cash experience with customers is desirable
• Working knowledge of DSCSA policies/procedures is desirable
• Must be a US or Puerto Rico resident
• No visa sponsorship
• Must satisfy applicable travel and credentialing requirements, including associated vaccination prerequisites

Demonstrates expertise in managing the end-to-end order to cash process, including accounts receivable and 3PL partnerships, while ensuring compliance with regulatory requirements such as DSCSA. Strong analytical and problem-solving skills are essential for optimizing processes and enhancing customer satisfaction.

• Order To Cash Management
• Accounts Receivable
• 3PL Partnership Management
• DSCSA Compliance
• ERP Systems Proficiency

• Order To Cash Processes
• Accounts Receivable Management
• 3PL Integration
• DSCSA Knowledge
• Analytical Skills
• Problem-Solving Skills
• Organizational Skills
• Microsoft Excel Proficiency
• Inventory Management
• Invoicing

• Strong Communication Skills
• Interpersonal Skills
• Team Collaboration
• Independence

• Finance
• Accounting
• Business Administration
• Supply Chain Management
• Wholesaler/Distributors
• Specialty Pharmacies

• ERP Systems
• 3PL Management Systems
• Microsoft Office Suite