Shift supervisor, Business

Volunteers of America Delaware Valley
Current Job Opportunities
10/3/2026

Shift Supervisor (CV771-1) - Reentry Services Division

Shift Supervisor

Lead the shift. Protect safety. Keep operations moving.

Volunteers of America Delaware Valley is seeking a dependable, experienced Shift Supervisor to take a leadership role within our Behavioral Health & Reentry Services programs. Reporting to the Assistant Director and/or Program Director
, this position serves as the primary contact for the facility during the assigned shift and helps ensure staff responsibilities, client accountability, safety, documentation, and daily operations are completed effectively.

This role is ideal for someone with supervisory experience who can lead staff, respond appropriately during emergencies, and maintain a structured, respectful environment for clients.

• Lead facility operations during the assigned shift
• Supervise assigned staff, including training and performance appraisals
• Ensure completion of Program Assistant, Operations Specialist, and Shift Leader responsibilities during the shift
• Determine when emergencies require escalation to the Assistant Director and/or Program Director
• Review shift documentation related to client and building safety
• Monitor client sign-in/sign-out procedures and initiate emergency follow-up for unauthorized absences or late returns
• Conduct orientation for new clients, including rules, general intake, fire safety, and emergency procedures
• Coordinate meal distribution and address meal-related issues with appropriate staff
• Monitor client medications and ensure accurate Medication Log documentation
• Schedule and document medical appointments and notify clients of appointment details
• Ensure client chores are completed and documented and that cleaning supplies are available
• Conduct facility inspections, contraband searches, and random client/property searches as directed and in accordance with policy
• Ensure visitors properly sign in and out and document the purpose of each visit
• Log phone calls and respond to inquiries appropriately
• Conduct monthly fire drills and regular fire/safety checks
• Monitor safety and emergency equipment and submit maintenance work orders when needed
• Maintain accurate daily logs regarding clients, facility conditions, and significant events
• Transport and/or escort clients as directed
  
  Document and review disciplinary or special incidents before submission to leadership and funding sources
• Support case management functions
• Maintain client and staff confidentiality
• Complete other duties as assigned

• High school diploma or equivalent required
• Minimum 6 months of supervisory experience
• 2 years of human services experience
• Experience working effectively with diverse client populations
• Valid New Jersey driver’s license and ability to meet VOADV driver standards
• Effective written and verbal communication skills
• Basic computer skills required
• Ability to lead staff and maintain professionalism in stressful or emergency situations
• Bilingual abilities are a plus
• Maintain a valid driver’s license matching state of residence and meet agency driver standards
• Monitor and document client compliance with pass regulations and procedures
• Conduct drug and alcohol screens as directed and report results
• Document resident fees and/or deposits received
• Notify Food Service of meal counts and special diets and receive food at the facility

Strong shift leadership helps create a safe, structured, and consistent environment for both clients and staff. In this role, you’ll provide hands-on supervision, maintain accountability, support client needs, and ensure facility operations meet VOADV and funding requirements throughout every shift.