Network Student Enrollment Coordinator - Bilingual NJ

About Mastery

Founded in 2001, Mastery Schools is a public charter network of 23 K-12 schools in Philadelphia and Camden, serving more than 14,000 students.

At Mastery, we’re on a mission to provide all students with the academic and personal skills they need to succeed after graduation and pursue their dreams. Student achievement is not just a goal for our organization; it’s the reason we exist, and every member of our team is dedicated to securing student success. We are also committed to pursuing equity, actively disrupting systemic racism, and addressing the disparities that limit our students' choices.

Our culture is built on respect, service, and the belief that the success of our students, their families, and the communities we serve will help us achieve our mission. We foster a positive, open, and inclusive environment where honesty, humor, and continuous improvement are celebrated.

The Network Student Enrollment Coordinator plays a key role in supporting prospective and current families through the enrollment process at Mastery Schools. This role serves as a primary point of contact for families, helping them identify the right school option, answering questions, and providing hands‑on support with the application and re‑enrollment process. They will ensure families have a positive and welcoming experience with Mastery Schools while driving network enrollment goals through active outreach, lead management, and community relationship‑building.

• Facilitate network‑level enrollment outreach initiatives including phone banking, referral calls, door‑to‑door canvassing, flyering at businesses and daycares, tabling at community events, and supporting school‑based enrollment events with the goal of recruiting new students and retaining current Mastery students at priority schools.
• Build and maintain partnerships with community centers, pre‑K programs, and daycare centers in Camden to generate new student leads and promote Mastery Schools of Camden on an ongoing basis.
• Guide prospective families through the full enrollment process by sharing information about school options, supporting application completion, and facilitating a smooth handoff to school‑based operations teams for registration.
• Support active re‑enrollment efforts for current Mastery families through direct outreach, timely follow‑up, and coordination with school‑based enrollment and operations staff.
• Manage the lead cultivation process in Hub Spot by contacting interested families daily, tracking outreach activity, and meeting weekly conversion and contact goals.
• Use phone, text, email, and Live Chat (via Hub Spot and EZ Texting) to respond to inquiries from families, students, and community partners in a timely and professional manner.
• Provide accurate application support and maintain up‑to‑date records across multiple enrollment platforms, including Avela, School Mint, and Genesis. Ensure confidentiality of all student and family information.
• Produce professional written and verbal communications as needed, including family correspondence and recruitment messaging in English and Spanish.
• Maintain a positive, empathetic, and professional demeanor with families and colleagues at all times.
• Collaborate with school‑based Enrollment Coordinators, Administrative Assistants, and Network Enrollment staff to advance enrollment priorities across campuses.
• Attend all required meetings, trainings, and professional development sessions.

• Represent Mastery Charter Schools as a knowledgeable and enthusiastic ambassador communicating the organization’s mission, school highlights, and student/family value proposition to the broader community.
• Any other duties as assigned by the supervisor.
• Demonstrated ability to provide high‑quality customer service.
• Highly organized and able to manage multiple tasks simultaneously.
• Strong telephone and interpersonal communication skills.
• Demonstrated ability to establish and maintain positive working relationships with students, parents, staff, co‑workers, and the public.
• Creative thinker and problem solver.
• Approachable and service‑oriented.

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