Lead Reception Ambassador

About us

About Cooper University Health Care

Cooper University Health Care is a leading academic health system affiliated with Cooper Medical School of Rowan University. Cooper, headquartered in Camden, New Jersey, has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

Cooper operates MD Anderson Cancer Center at Cooper as well as three hospitals – its 663-bed flagship Cooper University Hospital in Camden, its 229-bed Cooper University Hospital Cape Regional in Cape May Court House, and Children’s Regional Hospital in Camden.

Cooper University Hospital in Camden is the only Level 1 trauma center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for six years.

More than 2.54 million patients visit Cooper’s facilities annually. Cooper’s ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation.

Visit Cooper Health.org to learn more.

The Lead Reception Ambassador is to provide support and direction to the Reception Ambassadors as outlined below and ensures a positive experience for all visitors.

Responsibilities are in addition to the role of the Reception Ambassador, list below.

Acts in lead position, providing support to other team members of the Welcome Desk. Provides initial response to visitors who may have concerns about visitation experience.

Trains new employees in their role as Reception Ambassadors, SAC Receptionists, Special Tests areas, and the Emergency Department.

Supports building the Welcome Desk team schedule

Monitors inventory and makes recommendations on ordering of Welcome Desk supplies.

Supports integration projects of updated software to strengthen the check-in process. Monitors the success/challenges of the program and supports staff training.

Provides Supervisor with recognition and coaching opportunities for the Welcome Desk, Special Tests, SAC, and ED team members.

Maintains the flow of visitor check-in process to minimize unnecessary lines and waits.

Acts as a role model to Reception Ambassadors in workflow, attitude, and customer service.

The Reception Ambassador Responsibilities:

Greet, smile, and make the patient/family and visitor feel welcome, listen to customer’s requests, and offer assistance/guidance within the hospital. Maintain AIDET practices.

Maintain Visitation Guidelines:
Provide appropriate visitor passes to ensure safe visiting practices for visitors, patients and staff adhering to visitation policy, visitor hours, and restrictions.

Will coordinate with department leadership and Patient relations for exceptions and accommodations. Direct visitor flow in lobby to appropriate check in/check out areas, elevators, parking garage, coffee shops, gift shop and patient care areas.

Receipt of Patient Questions:
The Reception Ambassador is responsible for answering telephone calls an/or initial questions that patients/visitors/guests may have respectfully and proficiently. Responsible for triaging and escalating any question or issue that requires further assistance to resolve.

Reception Area Navigator:
Provides escort for patients (wheelchair assist/walking assist) to department and/or coordinate…