Light Microscope Field Service Technician

Job Description

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As one of the pioneers of science, ZEISS handles the ever changing environment of our fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and with over 4,000 in the US and Canada alone! Make a difference, come join the team!

What’s the role?

As a Zeiss Field Service Technician (FST), you are working full-time in a field service position. Success in this role requires a strong dedication to learning and the rapid absorption of training material as a high percentage of your time will be spent in technical training courses and being mentored with senior field service engineers (FSE) across the United States.
You must live within 1 hour of Edison, NJ.

The role is customer-facing, therefore, strong interpersonal skills and the ability to communicate effectively are required to succeed. As the training progresses, you will be assigned basic task and service orders to complete on your own. Upon completing training courses and demonstrating job excellence, expect to be advanced to Field Service Engineer, and relocate elsewhere in the country.

• Successful completion of all assigned technical training. This includes completing all required pre-reading assignments before all classroom courses, independently studying all materials and passing the courses to the satisfaction of the instructors.

• Engage as an active participant in all on-the-job-training (OJT); listening carefully, taking notes, asking questions, assisting when asked and absorbing the content fully.

• Demonstrate, in the field, that the technical concepts learned in the classroom trainings and OJT can be applied to a high standard.

• Learn and demonstrate the ability to use all required administrative applications for service order management, spare parts/inventory management, time reporting, expense reporting, etc.

• Completion of the CONTact Training and the application in practice of the course's principles, concepts and teachings.

• Assist other FSEs with tasks such as service order management or inventory management as requested by the Regional Field Service Manager.

• Under supervision and following established protocols, provide a full range of installation services and preventive and corrective maintenance, on the assigned set of systems manufactured by ZEISS Microscopy.

• Drive completion of assigned service orders and manage associated administrative tasks such as spare part ordering/return, CRM completion and documentation.

• Conduct special site or system environmental analysis tests as assigned by management.

• Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities.

• Actively engages in personal development (leverages the content available on the ZEISS CurioZ online training portal, as well as self-inspired development of knowledge as it relates to the role).

• Responsible for personal safety when visiting labs and institutions by understanding the basics of lab behavior and an awareness of risks.

• Respect, live, and share with internal and external customers, the ZEISS values.

• 4-year degree or technical certificate in technical/scientific discipline, related military electronics experience; or an equivalent combination of training and experience such as 2 years of electronics training and 2+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems.

• Ability to understand and troubleshoot problems in software, electronics, mechanical, and electro-mechanical systems

• Knowledge of Windows operating environments and word processing and or email applications.

• Abili…