Venue Guest Experience Manager - Freedom Mortgage Pavilion

## Venue Guest Experience Manager - Freedom Mortgage Pavilion Apply locations:
Camden, NJ, USAtime type:
Part time posted on:
Posted Todayjob requisition :
JR-90930

Job Summary:

WHO ARE WE?  Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live   entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.

These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional   information, visit  Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales...

we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free   concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career   and personal goals.

Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?  Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB   Venue Nation is seeking an Employee & Guest Experience Manager for the Freedom Mortgage Pavilion.  The Experience Manager will be responsible for administering various corporate and venue designed initiatives that support employee engagement and recognition programs, and guest   service-related initiatives.

WHAT THIS ROLE WILL DO   
• EMPLOYEE ENGAGEMENT:
Plan, coordinate, and implement processes and activities, including newsletters, day-of-show information sheets, and other communication tools associated with employee engagement and guest service.  
• EMPLOYEE CARE/

EXPERIENCE:

Manage the upkeep and vibe of the employee break area, incorporating show-day elements of care that elevate the work experience and remove hassles. Plan and facilitate ongoing employee appreciation efforts and events.
• EMPLOYEE RECOGNITION:
Administrator of the employee recognition program, facilitating creative approaches to individual and group recognition. Will be the venue’s culture leader by looking for ways to recognize small and big service wins by your staff and create a “ONE-CREW” mentality.
• TRAINING &

COACHING:

Venue leader for the service-focused, employee training system(s). Help facilitate, in collaboration with other venue leaders, large-scale on-site venue staff training. Work with Department Managers and Supervisors to ensure the venue’s service standards of Safety, Care, Encore, and Efficiency are being communicated at pre-event meetings, demonstrated throughout the show, and incorporated at the end of each night.
• FAN

EXPERIENCE:

Develop creative and fan-focused initiatives for service recovery, surprise and delights, and guest milestones.
• REPORTING:
Responsible for completing/managing assigned day of show/post-show reports, helping manage the guest service experience platform, and analyzing other venue service reports to create action plans for service improvements and/or opportunities in partnership with the General Manager and your regional lead.
• PROCESS IMPROVEMENT:
Work in coordination with venue leadership to discuss budget, needs, and ongoing…