Level I It Support​/Helpdesk Technician

Level I IT Support / Helpdesk Technician

Document Solutions is looking for a motivated, self‑starting individual to join our team. The candidate must have experience working in the IT field, possess the ability to learn new technologies, and the ability to work in a team environment. Primary duties are to work directly with customers to resolve all Level 1 IT service tickets. Must have a customer friendly attitude, good written and oral communication skills, and the ability to multi‑task in this fast‑paced, customer‑driven environment.

Must be hard‑working, customer‑oriented, and possess a clean driving record.

• Act as the first point of contact to the customer for all service requests
• Coordinate and schedule IT support tickets to ensure maximum utilization of billable resources
• Review incoming service tickets (via telephone, email, etc) and assign to the appropriate resource
• Communicate with customers as necessary, keeping them informed on service ticket progress
• Resolve incoming Level 1 Service Tickets and see them through to completion
• Troubleshoot daily Level 1 Service issues via remote support tools
• Perform on‑site hardware repairs / new installations as necessary

• A clean NJ Driver’s license
• At least 1 year of MSP helpdesk experience (or equivalent)
• Knowledge of Microsoft Operating Systems / Office Applications / Ethernet Networking
• Ability to troubleshoot IT issues quickly and efficiently
• Be able to stay current with ever‑changing technology and IT solutions
• Ability to meet daily goals
• Excellent communication and customer service skills
• Enthusiastic positive attitude
• Self‑motivation with strong initiative to succeed
• IT Certification is a plus (CompTIA, Microsoft, etc)

• Excellent salary
• Open opportunity for advancement
• Company supplied uniform
• Ongoing training opportunities
• Outstanding benefits package (incl. medical and dental coverage)
• 401(k) plan with matching company contribution
• Profit Sharing Plans
• Paid vacation time