Delivery Solutions Architect - Public Sector

PLEASE NOTE
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Due to federal contract requirements and client site access obligations, U.S. citizenship is required to access classified information.

At the company, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the company Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the company Platform in your customers.

You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on the company workloads that they have already selected, helping them maximise the value they get from our platform and the return on investment.

This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestrating other focused/specialized teams within the company, and creating and driving plans and strategies for the company colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all the company products.

This requires you to utilize your skills and technical credibility to engage and communicate effectively with all levels of an organization. You will report directly to a DSA Manager within the Field Engineering organization.

• Engage with Solutions Architects to understand the full use case demand plan for prioritised customers
• Lead the post-technical win technical account strategy and execution plan for the majority of the company use cases within our most strategic accounts
• Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume the company
• Be the first contact for any technical issues or questions related to the production/go-live status of agreed-upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations
• Leverage both Shared Services, User Education, Onboarding/Technical Services, and Support resources, along with escalating to expert-level technical experts, to build the right tasks that are beyond your scope of activities or expertise
• Create, own, and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals
• Navigate the company Product and Engineering teams for new product Innovations, private previews, and upgrade needs
• Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams:
  • Main use cases moving from ‘win’ to production
  • Enablement/user growth plan
  • Product adoption (strategy and activities to increase adoption of the company’ Lakehouse vision)
  • Organic needs for current investment (e.g. cloud cost control, tuning & optimization)
  • Executive and operational governance
• Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM

• U.S. citizenship
• 7+ years of experience where you have been accountable for technical project/program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers
• Programming experience in Python, SQL or Scala
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
• Understanding of solution architecture related to distributed data systems
• Understanding of how to attribute business value and outcomes to specific project…