Production Support Engineer – BA

Embark on a transformative journey as a Production Support Engineer – BA4. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. Our mission is to deliver innovative solutions while maintaining the stability and reliability of applications across the Financial Crime Technology portfolio. In this role, you will play a critical part in resolving user-reported production issues and batch failures, managing alerts, triaging incidents, and supporting change and capacity management in line with ITIL standards.

Your contributions will help ensure the operational resilience of Fin Crime systems that support essential regulatory compliance.

• Practical experience applying ITIL practices for incident, change, and problem management within a production support environment
• Proficiency in database technologies, particularly Oracle, along with Unix-based shell scripting
• Experience developing shell/Python scripts and managing job scheduling using tools such as Autosys or TWS
• Familiarity with performance monitoring tools like App Dynamics and ITRS Geneos
• Ample capabilities in log analysis, debugging, and implementing site reliability engineering (SRE) and observability practices

• Considerable analytical thinking and troubleshooting capabilities
• Ability to operate effectively in shift-based support environments
• Excellent verbal and written communication skills
• High attention to detail with a strong sense of operational discipline

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.

Whippany, NJ office.

Minimum Salary: $80,000

Maximum Salary: $120,000

The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.