Level Ii/Iii It Support Technician
Listed on 2026-06-19
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IT/Tech
IT Support, Network Administrator, Systems Administrator, Technical Support
Level II / III IT Support Technician
Company:
Document Solutions
Job Type: Full Time
Location:
Kenilworth, NJ
Career Level:
Mid-Level, Experienced
Industries:
Computer/IT Services
Document Solutions is looking for a motivated, self‑starting individual to join our team. The candidate must have experience working in the IT field, possess the ability to learn new technologies, and the ability to work in a team environment. Primary duties include working directly with customers and Level 1 Technicians to resolve all IT service tickets. Must have a customer friendly attitude, good written and oral communication skills, and the ability to multi‑task in this fast‑paced, customer‑driven environment.
Must be hard‑working, customer‑oriented, and possess a clean driving record.
- Act as the point of contact to customers for ticket escalations
- Handle ticket escalations ranging from server support, network issues, and software installation
- Coordinate and schedule IT support tickets to ensure maximum utilization of billable resources
- Setup, configure, and troubleshoot Windows Server and related issues
- Implement and troubleshoot spam filters, O365, Microsoft Exchange, and associated email solutions
- Troubleshoot and resolve firewall, router, and other network related issues
- Perform on‑site installations and repairs as necessary
- Familiar with business‑class network technologies such as TCP/IP, VPNs, VLANs, and QoS
- Familiar with Microsoft Server technologies such as Active Directory, Hyper‑V, Exchange, and SQL
- A clean NJ Driver’s license
- At least 1 year of MSP support experience
- Knowledge of Microsoft Operating Systems, Office Applications, and Ethernet Networking
- Ability to troubleshoot IT issues quickly and efficiently
- Be able to stay current with ever‑changing technology and IT solutions
- Ability to meet daily goals
- Excellent communication and customer service skills
- Enthusiastic positive attitude
- Self‑motivation with strong initiative to succeed
- IT Certification is a plug (Microsoft, Azure, Cisco, etc.)
- Excellent salary
- Open opportunity for advancement
- Company supplied uniform
- Ongoing training opportunities
- Outstanding benefits package (incl. medical and dental coverage)
- 401(k) plan with matching company contribution
- Profit sharing plans
- Paid vacation time
Send resume to:
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