Senior Service Manager - VP

Embark on a transformative journey as a Senior Service Manager – VP within US Consumer Bank (USCB). At Barclays, you will play a pivotal leadership role in shaping the stability, resilience, and performance of our critical technology services—directly impacting customer experience and enabling business growth  this role, you have a unique opportunity to operate at the intersection of strategy and execution, where your influence will drive enterprise-wide service excellence while engaging with senior stakeholders to deliver meaningful outcomes.

In this role, you will step into a highly visible role with end-to-end ownership of production services, combining deep technical engagement with executive-level leadership. You will lead high-performing teams, shape service strategy, and drive continuous improvement across incident, problem, and change disciplines—making a tangible impact on Barclays’ mission to redefine the future of banking through resilient, customer-centric technology.

To be successful as a Senior Service Manager - VP, you should have:

• Considerable leadership in IT Service Management (ITSM) disciplines (Incident, Problem, Change, SLM), with a proven ability to drive production stability and service resilience at scale

• Ability to engage deeply in technical issues while effectively translating complex topics for senior, non-technical stakeholders

• Demonstrated experience in managing service risk, controls, and governance, ensuring adherence to service line agreements, regulatory requirements, and audit standards

• Exceptional stakeholder management and influencing skills, with the ability to align matrix teams and drive outcomes across distributed and cross-functional environments

• History of leading high-performing teams, driving continuous improvement, operational efficiency, and data-driven decision making within a regulated enterprise environment

Other highly valued skills include:

• Considerable understanding of technology architectures across on-prem and cloud environments, with the ability to support modern, distributed banking platforms

• Experience in application support, infrastructure, or engineering environments, enabling effective troubleshooting, recovery, and service optimization

• Familiarity with ITIL frameworks, observability/monitoring tools, and automation practices, supporting action-oriented service management and operational resilience

• Experience working in Java-based application environments, with the ability to engage technical teams on production issues, application behavior, and recovery considerations

• Familiarity with cloud and platform technologies, including AWS and Red Hat Open Shift, to help lead resilient, modern service operations across distributed environments

• Knowledge of observability, monitoring, and service management tooling, with exposure to ITIL-aligned practices and operational automation that improve service stability and result oriented issue detection

This role is located in our Whippany, NJ office.

Minimum Salary: $164,000

Maximum Salary: $225,000

The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.

To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation.

• Development of strategic direction for IT Services, including the implementation of up-to- date methodologies and processes.
• Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives,…