Asset Shipping Specialist

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate activities, ranging from simple to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location: Somerset, New Jersey, USA

Contract Type: Independent Contractor-1099 / (Full-Time)

Start Date: Immediate

Eligibility: U.S. Citizens and Green Card Holders Preferred

Executive

Summary:

The Technology Workplace Support Services (WSS) team provides technology support to the customer’s end user community. As part of these services, WSS is responsible and accountable for the end-to-end IT asset lifecycle, from procurement through disposal. It is critical to the Firm that accurate asset recording, inventory, and auditing become part of the culture of WSS. This includes the movement and handling of data-bearing IT assets between locations and through till disposal.

Candidate(s) for these roles are expected to manage the overall technology asset security process, working directly with the firm’s approved shipping and logistics vendors. Secure shipping requirements may include asset serial number verification, packaging (e.g., security tape, seals, etc.) compliance, GPS monitoring, capturing of evidence, etc. In addition, ticket management, coordination with internal and external parties, and development/maintenance of best practices will be a core part of the day-to-day duties for this team.

Candidate(s) will be required to drive operational efficiencies, leverage tools, create dashboards, and management reporting, as needed. Candidate(s) may also be required to have flexible work hours – this can include after business hours and/or weekends, to be available to manage a secure shipping event that cannot be completed within a normal business day.

The individual(s) should have both technical and communication (written and verbal) skills and exhibit keen attention to detail. Must have excellent organizational and time management skills to manage multiple streams of work. Knowledge of Microsoft Excel is required, and experience with an ITSM ticketing system would best position this candidate(s) for success.

• Manage/liaise with shipping vendor(s) to ensure procedures are being followed and requirements are met
• Reconcile serial numbers, inventory lists, seals/tags, and all documentation upon drivers’ departure from pickup location and arrival at delivery site
• Coordination of site contacts’ availability, monitoring progress of the shipment by tracking, chain of custody, GPS updates, confirming Service Now tickets/TASKs are updated appropriately/sufficiently, etc.
• Create and maintain operational procedures for shipping vendor(s) to reference and/or instructions for drivers to follow
• Establish and continuously update WSS operational processes that align with the Firm’s policies and procedures
• Excellent team working skills, capable of working effectively across a variety of IT and business groups across the Firm
• Ticket & quality management, management reporting (event completion, volume trends, etc.), and self-auditing are components of this role
• Asset tracking, data entry supporting the secure shipping activities, as well as assisting the larger Asset team in tasks, during down / low volume, secure shipping requests periods will be part of the daily activities

• Bachelor’s degree and/or extensive relevant experience
• Minimum of 3 – 5 years of experience in a technology or technology troubleshooting environment
• Asset Tracking / Management experience is a must
• Experience working with the Shipping/Logistics industry a plus
• Experience with Service Now (or similar ticketing system) required
• Strong organizational and problem-solving skills
• Excellent verbal and written communication skills
• Advanced Microsoft Excel
• Proficient in other MS-Office productivity applications
• Proficient in SharePoint site maintenance
• ITIL certifications are a plus
• Experience in the financial industry is a plus

Interested candidates are invited to send their resumes to: car