User Support Specialist II

Position Details

Position Information

Recruitment/Posting Title User Support Specialist II Job Category Staff & Executive - Information Technology Department Rutgers Univ Cmd IT (RUCIT) Overview

Ranked #46 in U.S. News & World Report's list of Best Public Colleges and Universities, Rutgers University-Camden is a diverse, research-intensive campus of approximately 6,100 students at the undergraduate, graduate, and doctoral levels and 1,100 faculty and staff members. Located in Camden, N.J., directly across the Delaware River from Philadelphia, the university is uniquely situated to serve the local community while achieving global reach.

A U.S. Department of Education-designated Minority Serving Institution, the university thrives due to a supportive culture that helps students achieve their goals and fosters collaboration among employees. Rutgers-Camden is recognized as a national model for civically engaged urban universities and was selected by the Carnegie Foundation for the Advancement of Teaching for a Community Engagement classification. Washington Monthly magazine has ranked Rutgers University-Camden among its "Best Bang for the Buck" universities and best national research universities.

Recently, Rutgers-Camden earned Carnegie classification as an R2 research university due to a high volume of internationally recognized research, creative output, and scholarly activity.

Posting Summary

Rutgers University-Camden IT Department is seeking a skilled and customer service-oriented User Support Specialist II to provide comprehensive technical support for desktop computing, mobile technologies, classroom systems, and campus event technologies. The position supports faculty, staff, students, and guests by delivering high-quality technical assistance, troubleshooting hardware and software issues, supporting classroom and conference room technologies, and coordinating A/V and IT support for campus events and projects.

The incumbent will serve as a technical resource within RU-Camden IT and will collaborate with internal and external stakeholders to support instructional, operational, and event-related technology needs. This position requires strong technical knowledge, excellent communication skills, sound independent judgment, and the ability to manage multiple priorities in a fast-paced service environment.

FLSA Exempt Grade 28S Salary Details Starting salary will be commensurate with qualifications and experience, within university policy and salary schedules, as well as departmental budgets. Minimum Salary  Mid Range Salary  Maximum Salary  Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

* Medical, prescription drug, and dental coverage

* Paid vacation, holidays, and various leave programs

* Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options

* Employee and dependent educational benefits (when applicable)

* Life insurance coverage

* Employee discount programs

Position Status Full Time Working Hours 37.5 Standard Hours 37.50 Daily Work Shift Work Arrangement

Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2024. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the Flex Work@RU Application System.

Additional information may be found at (Use the "Apply for this Job" box below)..

Union Description HPAE 5094 Payroll Designation People Soft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP

Qualifications

Minimum Education and Experience

Bachelor's Degre in Computer Science, Information Technology, Communications, Media/Multimedia Arts, or a related field. Four (4) years of progressive experience supporting end-user computing, three (3) years of which must include working with and programming Extron Hardware and software. Extron Control Professional Certification is preferred.

Experience with AV and digital medial support of important live events and/or media productions is required.

SKILLS:

Must have knowledge of…