Senior Manager, CRM-IT, Princeton, NJ - Hybrid

Job Summary

Sun Pharma is seeking a strategic, hands‑on Senior Manager within its Commercial IT group based in Princeton, NJ, reporting to the Director, Commercial IT. This is a technology‑focused role that bridges technical expertise with business acumen and delivery excellence. Ideal for someone who can communicate the value of CRM solutions, do basic configurations, lead delivery, and drive user adoption across Commercial teams.

The Commercial IT group leads initiatives in Data Management, Business Intelligence, Customer Relationship Management (CRM), and Sales Force Effectiveness for North America brands, partnering with Marketing, Medical Affairs, Market Access, and Operations.

• Serve as technical SME and owner of the Commercial CRM platform
• Provide technical oversight for systems including Veeva Vault Promo Mats, Digital Asset Management, and Campaign Management platforms
• Partner with business teams to execute CRM strategy and ensure effective technology adoption
• Configure and maintain IQVIA OCE CRM; ensure data quality and monitor HCP record validation processes
• Enhance Approved Email and Rep Triggered Email capabilities and strengthen integrations with Veeva Vault
• Lead projects end‑to‑end, collaborating with offshore development and operations teams
  
  Act as a trusted advisor to Commercial leadership, communicating CRM’s strategic value, ROI, and impact on customer engagement
• Combine strategic insight with hands‑on problem solving to optimize system performance and user experience

• Bachelor’s degree in a technical or quantitative field
• 57years hands‑on experience with Salesforce, Veeva, or IQVIA OCE platforms (configuration, integration, and enhancement)
• 5+years leading technical delivery for Sales & Marketing applications in pharma or life sciences
• Strong understanding of Master Data Management (MDM), Data Warehousing, and SDLC
• Experience applying AI, machine learning, and analytics to enhance CRM capabilities
• Salesforce or Veeva Vault Admin certification preferred
• Knowledge of compliance and regulatory requirements within commercial pharma
• Exceptional communication and presentation skills, able to translate technical concepts into business impact
• Proven record of delivering results, influencing without authority, and balancing strategy with execution
• PMP or Agile certification preferred

The present‑anticipated base compensation pay range for this position is $115,500 to $141,000. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Annual Performance Bonus Plan. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage;

life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.

We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.