Technology Systems Trainer

Overview

The role of a Technology Systems Trainer involves developing and delivering comprehensive IT training programs tailored to employees’ needs. The trainer will ensure employees possess the skills required to effectively utilize new technologies and software systems. The trainer works closely with stakeholders across the organization to design and implement training initiatives for both corporate and site personnel. We are seeking a collaborative team player who excels in building relationships and fostering open communication channels.

The ideal candidate will bring a solid background in IT training and support, exceptional communication skills, and a proactive problem‑solving mindset.

• Design and implement IT training initiatives for all employees.
• Work with businesses across the organization to identify training needs and develop appropriate instructional methods.
• Develop training materials, including user guides, manuals, tutorials, and other instructional resources to support the functional use of the systems.
• Ensure all training materials are consistent, aligned, and up‑to‑date with the latest technology updates and changes.
• Conduct introductory training sessions and specialized workshops for employees and leaders across multiple businesses, providing hands‑on support.
• Coordinate scheduling and manage attendance for training sessions.
• Perform all necessary administrative tasks in preparation for and delivery of programs, initiatives, and events.
• Troubleshoot technical issues encountered during training sessions.
• Document training outcomes, evaluate the effectiveness of training programs, and make recommendations for improvements.
• Work in partnership with the marketing team to draft and disseminate information about programs, initiatives, and events, driving awareness across the organization.
• Stay updated on industry trends and best practices in IT training.
• Participate in the implementation of new software.
• Engage in User Acceptance Testing (UAT) throughout the implementation of new software.

• Understanding of adult learning principles, learning styles, and experiential learning.
• Ability to build relationships, connect and engage with others quickly.
• Proven ability to manage multiple projects/programs.
• Customer‑focused and self‑driven individual with the ability to multitask and thrive independently and within a team, even when faced with tight deadlines.
• Demonstrates flexibility and experience with problem solving, fostering teamwork, and managing change.
• Good understanding of corporate computer security principles.
• Excellent communication skills with the ability to explain technical terms plainly.

• Minimum 5 years of technology‑related training experience; documented experience with developing and implementing training programs; highly organized with exceptional attention to detail.
• Documented work experience as an IT Trainer, Technical Trainer, or similar role.
• Extensive experience with Google Workspace.
• Basic knowledge of Yardi, Real Page, Salesforce, Tableau, and familiarity with web‑based learning platforms and modern educational techniques.
• Additional certification in training (e.g., Certified Technical Trainer).
• Bachelor's degree in Computer Science or related field.