Senior Help Desk Administrator

Career Opportunities:
Senior Help Desk Administrator (1088)

The Senior Help Desk Administrator provides technical support and system administration within a Windows Server and Microsoft 365 environment. This position ensures the stability, performance, and security of user systems, servers, storage, and virtual environments. The role includes troubleshooting hardware/software issues, managing virtual machines, and maintaining enterprise storage and backup systems across office and production facilities.

Location: Camden, NJ

Primary Responsibilities:

• 3 minimum 5+ years preferred of experience in desktop or systems support, troubleshooting hardware and software issues.
• Strong understanding of Microsoft operating systems (Windows 10/11, Windows Server 2012–2022) and Office 365 administration.
• Working knowledge of Active Directory, DNS, DHCP, and network troubleshooting (subnets, VLANs, IP addressing).
• Proficiency with Manage Engine Service Desk or similar enterprise ticketing systems.
• Experience supporting virtual environments (VMware) and enterprise storage systems (EMC, Isilon).
• Familiarity with backup and recovery platforms, including Net Backup.
• Intermediate knowledge of computer hardware, peripherals, and repair.
• Experience with Windows file shares, NTFS permissions, and group policies.
• Understanding of ERP system functionality and its integration with IT infrastructure.
• Knowledge of TIA/EIA-568 cabling standards and structured cabling best practices.

Specific Areas of Responsibility:

End-User and Helpdesk Support

• Respond to and resolve support tickets daily via Manage Engine Service Desk or other ticketing systems, addressing hardware, software, and network issues.
• Provide desktop and remote support for all levels of management and production employees.
• Troubleshoot and resolve user issues related to Windows 10/11, Microsoft Office 365, printers, and peripherals.
• Configure and manage Active Directory (AD) user accounts, passwords, and security groups.
• Administer Office 365 licenses, mailboxes, and multi-factor authentication (MFA).
• Perform software installation, configuration, and updates according to IT standards.
• Maintain accurate hardware and software inventory, manage asset tracking, and report on equipment requirements.
• Provide user training on company systems, software, and security best practices.
• Document all work performed and system changes in accordance with ITIL standards.

Systems Administration:

• Support and maintain Windows Server environments (2012, 2016, 2019, 2022), including system patching, security updates, and connectivity.
• Administer and monitor virtual environments using VMware vSphere/ESXi, including provisioning, snapshots, and performance management of VMs.
• Manage enterprise storage systems (such as EMC and Dell Isilon, NetAPP) — including provisioning shares, monitoring capacity, and ensuring redundancy and data integrity.
• Oversee backup operations using Net Backup and other enterprise solutions; verify backup completion, conduct test restores, and ensure disaster recovery readiness.
• Configure and manage file servers, including permissions, shares, and quotas.
• Support DNS, DHCP, VLANs, and IP addressing, performing network troubleshooting and configuration when necessary.
• Assist in server lifecycle management, including installation, patching, monitoring, and retirement of hardware and virtual resources.
• Ensure adherence to corporate data retention, cybersecurity, and access control policies.

Additional Responsibilities:

• Install and support specialized software such as Solid Works, Auto Desk, MATLAB, and Adobe products.
• Manage local printer maintenance through third‑party vendor contracts.
• Support cabling infrastructure following TIA/EIA-568 standards.
• Collaborate with the IT team to improve efficiency, automation, and system reliability through proactive problem solving and documentation.

Physical Demands & Work Environment:

• Ability to work in both office and production environments, which may include standing, sitting, crouching, bending, reaching, and lifting up to 50 pounds unassisted.
• Must be able to climb stairs and navigate confined areas as required to support field operations.

Requirements:

• Exp…