Network Analyst

Short Description

The Network Analyst role is to ensure the stability, integrity, and efficient operation of the in-house desktop and servers that support core organizational functions.

This is achieved by monitoring, maintaining, supporting, and optimizing all networked devices, software, and associated operating systems.

• Provide escalation support for all desktop, network, and server related issues and backfill desktop support when necessary.
• Act as a liaison between the Desktop Support Team and the Server, Network, Applications and Security Teams.
• Support Single-Sign on infrastructure and troubleshoot SSO issues.
• Participate in Systems and Network Support On-Call Rotation/Resolution.
• Tracks, prioritizes and documents IT requests.
• Maintains working knowledge of current equipment.
• Diagnoses software and hardware problems relating to the desktop and networking environment.
• Identifies problems and repairs printers, desktops and peripherals.
• Interfaces with IS and vendors to resolve issues onsite.
• Educates end users on technology.
• Keeps up-to-date on industry trends and continuously enhances professional expertise and knowledge.
• Leaves a calling card or note when servicing customer equipment in their absence.
• Escalates repeat customer problems and observed patterns to the desktop manager to analyze trends and address core issues.
• Other duties as assigned.

Minimum of 2 years’ experience in computer hardware installation, maintenance, and repair.

Strong analytical, technical and troubleshooting skills required.

Customer focus and positive, can-do approach is critical.

High School Graduate/GED required.

Associates/Bachelors preferred.

MCSE, MCSA, CCENT, CCNA or equivalent work experience preferred.

USD $34.00 - $56.00