Customer Services Engineer

Customer Services Engineer

At Seemplicity, we are redefining the future of cybersecurity. AI is fundamentally shifting the defender's challenge from detection speed to remediation speed - and we are built for this new era. Our Agentic Exposure Action Platform fights AI with AI at the remediation layer, closing the gap between finding a security exposure and actually resolving it. By building autonomous AI Analysts that move beyond static rules to investigate, guide, and verify remediation across identity, cloud, and IT ecosystems, we help organizations turn overwhelming noise into autonomous, accountable action.

We are looking for a Customer Services Engineer to join our growing team. You will be responsible for ensuring that our customers extract the most value from the Seemplicity platform.

If you have a passion for building great products from their early days to market leadership, we want to meet you.

• Overall responsibility for the customer experience
• Manage the ongoing relationship with the technical resources on the customer side
• Assist customers in deploying the Seemplicity platform
• Monitor and troubleshoot customer deployments to identify discrepancies and work with product and R&D to resolve them quickly.
• Collect and manage the deployment status for each customer, including feature requests, bugs, and project plans.
• Continually communicate with Product and Marketing about customer requirements and use cases that can be improved/used in a larger audience.

• 3-5 years of experience in customer-facing technical roles (support - Tier 3, professional services, consultancy, etc.)
• Excellent technical skills - ability to troubleshoot and identify problems in dynamic technology environments
• Knowledge of cloud environments
• Understanding and implementing cybersecurity tools (e.g., Wiz, Orca, Rapid7, Qualys).
• Experience with configuring and managing enterprise applications.
• Project management capabilities - organize and maintain the status and action items for each customer.
• Ability to work in ever-changing environments and priorities
• Knowledge of Python and/or SQL

Skills

• Perfect communication skills
• Super fast learner
• Team player
• CAN DO attitude and problem-solving skills