Field Quality Coordinator - IT, Automotive

Field Quality Coordinator

Location:

Camden, NJ 08103

Schedule:

Monday-Friday, 8:00 AM - 4:30 PM Duration: 1 year contract Pay: $30/hr

Primary Responsibilities:

• Assist various groups within the Field Quality Assurance Division in:
• Reviewing reports from multiple resources to identify quality concerns.
• Gathering additional information on quality concerns from various sources. This includes emailing, messaging, talking to the retail employees on the phone.
• Analyze and organize data from different IT systems as directed by the manager and provide timely update on results.
• Review, maintain, and monitor reports and logs to ensure accuracy, completeness, and timely updates.
• Communicate and collaborate with field staff to arrange and facilitate vehicle inspections.
• Coordinate failed part collection and track the progress of the collection as directed by the manager.
• Support the team in issuing technical reports and following up on ongoing investigations.
• Review customer service and technical helpline cases and create summaries of conditions reported.
• Follow up with appropriate parties using email and phone to collect missing checklist items.
• Maintain various spreadsheets for tracking of all items.
• Provide weekly, bi-weekly, or monthly reports to the team on quality related concerns.
• Support ad hoc request to assist with KPIs reports or quality performance assessment by performing custom operations in the excel file following agreed convention.

Required

Skills and Abilities:

• Must be well organized and detail oriented.
• Must have an ability to learn how to use proprietary IT systems.
• Must be able to learn new process and retain the knowledge applying it in day-to-day activities.
• Must demonstrate computer proficiency with knowledge of Microsoft (MS) Office and working knowledge of MS Excel: group, search, filter, pivot, format, etc.
• Excellent reading and comprehension skills. Able to communicate effectively using phone and e-mail.
• Willing to learn and develop understanding of various infotainment devices and their function.
• Background and practical experience with smart phones to install updates, applications and to utilize Bluetooth and Wi-Fi wireless technology.
• Able to work in a fast-paced service environment with constantly changing priorities.
• Prefer 2 or more years in Automotive or IT field.

Additional Requirements Preferred:

• A history of working effectively with teams to gather information or data.
• A track record of maintaining accurate and detailed data.
• Previous experience with taking on and growing within a role.
• History that indicates ability to take on increasing responsibility and job ownership